Roster Automation update

Roster Automation is our technology solution designed to streamline and automate provider data additions, changes, and terminations that are submitted using a standardized Microsoft Excel template.

On March 29, we will be introducing new Roster Automation functionality on the Upload Roster File page of Availity PDM. With this enhancement, you will have the ability to view:

• Date received and status of rosters submitted in the last 12 months.
• Errors in submitted rosters that result in the need of manual intervention to process. The types of issues included in the error report will be incorrectly formatted data and required data elements that are missing from the roster.

Understanding the errors made when completing a roster allows you to ensure subsequent submissions do not contain those issues. Error-free rosters reduce the need for manual intervention, which improves data accuracy and processing time.

As you learn how to use the information available in the new error reports, we will continue to correct issues on your behalf.

In the future, you will need to correct any errors submitted in a roster (for example, missing data, incorrectly formatted data). Rows in a roster that contain an error will not be processed and the addition, change, or termination will not be updated in our systems. More information about when you will need to correct errors, and how to do so, will be sent in future communications and covered in future virtual webinars.

Join us in one of these virtual webinars to learn how to use the new reports to ensure error-free submissions that drive accurate and more timely updates through automation:

• Wednesday, April 3, 4 – 5 ET
• Thursday, April 4, 12 – 1 ET
• Tuesday, April 9, 3 – 4 ET
• Thursday, April 11, 11 – 12 ET
• Monday, April 15, 2 – 3 ET
• Wednesday, April 17, 10 – 11 ET
• Tuesday, April 23, 1 – 2 ET
• Thursday, April 25, 4 – 5 ET

Due to high demand and a limit to the number of registrations, please only register for the session you plan on attending. All the webcasts will be delivering the same information. Access this link to register (for best results, view in Google Chrome): Roster Automation Template and Rules of Engagement Training - Registration Link.

If you have any questions, please contact the Provider Services number on the back of the member’s identification card or contact your provider relationship management representative.

Utilize the Roster Submission Guide:

Find it online: On Availity.com > Payer Spaces > Select Payer Tile > Resources > Roster Submission Guide using Provider Data Management.