Required — 2024 consumer grievance and appeals attestation

All participating commercial providers with Anthem are required, per the DMHC, to annually acknowledge that consumer grievance and appeals forms and a description of grievance procedures are readily available at each contracting provider’s office, contracting facility, or plan facility. The Department of Managed Health Care’s (DMHC) routine medical survey includes evaluation of a health plan’s compliance with California Health and Safety Code section 1368(a)(2); 28 CCR 1300.68(b)(6) and (7). These regulations require health plans to ensure that consumer grievance and appeals forms and a description of grievance procedures are readily available at each contracting provider’s office, contracting facility, or plan facility.

To ensure compliance, Anthem has issued a survey to allow participating providers to attest that consumer grievance and appeals forms and a description of grievance procedures are readily available at each contracting provider’s office. To date, our records indicate that your organization has not completed the 2024 Consumer Grievance and Appeals Attestation.

Please complete the survey by Friday, May 17, 2024.

For ease of completing the survey, we are providing the survey link to the Consumer Grievance and Appeals Attestation Survey: https://tinyurl.com/5ass6jbh

If you have any questions, please do not hesitate to contact me via email, gaattestationsurvey@anthem.com.

We thank you in advance for your participation.

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