Members’ rights and responsibilities

The delivery of quality health care requires cooperation between patients, their providers and their health care benefit plans. One of the first steps is for patients and providers to understand their rights and responsibilities. Therefore, in line with our commitment to involve the health plan, participating practitioners and members in our system, Anthem Blue Cross (Anthem) has adopted a Members’ Rights and Responsibilities statement.

 

The statement can be found on Anthem's web site, at www.anthem.com/ca. From there, select Provider, then scroll down to Find Resources for California. Click on the Health & Wellness tab, and from the drop down menu, select Quality Improvement and Standards. Then click on Member Rights & Responsibilities link.  Practitioners may access the FEP member portal at www.fepblue.org/memberrights  to view the FEPDO Member Rights Statement.