Help with claim issue resolution

If you have an issue or question about a claim, call Claims Customer Service or send an online secure message via Availity. When calling Customer Service have this information:

• Member ID number,
• Claim number (DCN) and
• Prior call reference number. The reference number, also known as a tracking number is a record of you contacting Anthem previously.

 

Note:  If you have a need to call Anthem more than once, ask for the reference number each time. If the issue remains unresolved, ask for a supervisor.

 

If the issue isn’t resolved with a Customer Service representative or supervisor, submit a provider dispute including any reference number(s) supporting any previous calls about your issue.