AdministrativeCommercialOctober 1, 2024

Get ready to make a difference in healthcare: Participate in our 2024 Provider Satisfaction Survey

  • The 2024 Provider Satisfaction Survey is an opportunity to share insights to improve service delivery.
  • The survey focuses on patient access to care, referral and authorization processes, and interpreter services.
  • Participation is crucial as it aids in providing better healthcare services to communities.

An exciting opportunity is coming — we are gearing up for our annual Provider Satisfaction Survey. This activity is an essential part of our compliance with the timely access regulations in California. But more than that, it’s a chance for us to hear directly from you.

We’re genuinely eager to hear your thoughts. Your insights play a vital role in helping us deliver better service to you and your patients.

Stay tuned and prepare to participate:

  • We’re kicking off the survey in Fall 2024.
  • We’ll be randomly choosing providers to receive the annual Provider Satisfaction Survey.
  • Our vendor, Sutherland Healthcare Solutions, will deliver the survey by way of fax.
  • Share your insights within five business days upon receipt of the survey.

This brief survey, which only takes a few minutes, covers satisfaction ratings on a scale of 1-4 across several areas. It’s designed to gauge your experience and satisfaction with your patients’ ability to access care within California’s required timelines. This includes:

  • Your satisfaction with our referral and authorization process.
  • Your patients’ access to urgent care, non-urgent specialty services, non-urgent ancillary diagnostic and treatment services, and non-urgent healthcare.
  • Your patients’ access to our Language Assistance Program.
  • Your satisfaction with our interpreter services.

Want to know more about our Timely Access Standards and Language Assistance Program? Check out the Provider Manual online at Provider Manuals | Anthem.com.

We look forward to your participation and response in the survey. Thank you in advance for your valuable time and insights.

We’re committed to active involvement with our care provider partners and going beyond the contract to create a real impact on the health of our communities.

Anthem Blue Cross is the trade name of Blue Cross of California. Anthem Blue Cross and Anthem Blue Cross Life and Health Insurance Company are independent licensees of the Blue Cross Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

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PUBLICATIONS: October 2024 Provider Newsletter