Expedited grievances

We want to remind providers that they can utilize fax number 1-855-211-3699 to submit requests for Urgent (Expedited) grievances. 

 

Urgent (Expedited) grievances are pre-service or concurrent requests for which a delay may cause:

 

• An imminent and serious threat to the health of the member
• Severe pain, potential loss of life, limb, or major bodily function
• Delay of end-of-life care and treatment

 

 Thank you for assisting us in serving our members in a timely manner.