AdministrativeCommercialMedicaidMay 31, 2023

Expedited Grievances

This communication applies to Commercial and Medicaid plans from Anthem Blue Cross (Anthem) in California.

Anthem knows that requests for expedited grievances can’t wait. To ensure we process your expedited grievance as quickly as possible, please fax to:

  • For Medi-Cal Managed Care members — 866-387-2968
  • For Commercial plan members — 855-211-3699
  • For Commercial behavioral health — 877-487-7394
  • For Dental or Vision — 855-273-2689

As a reminder, expedited grievances are pre-service or concurrent requests for which a delay may cause an imminent and serious threat to the health of the member, including but not limited to severe pain; potential loss of life, limb, or major bodily function; or delay of end-of-life care and treatment.

CABC-CDCM-022008-23

PUBLICATIONS: June 2023 Provider Newsletter