Effortless eligibility checks with the Patient Search Option in Availity

To verify eligibility for a point‑of‑service plan with HMO and PPO benefits, care providers encountering a “duplicate subscriber ID#” message should use the Patient Search Option from the dropdown menu. By manually entering the member’s patient ID, name, DOB, and group number, you can bypass the duplicate ID issue and confirm eligibility successfully, ensuring a smoother process for members and care providers.

Depending on the payer, various search options will appear, tailoring the experience to your needs. If the Patient Search Option field is unavailable, fill in all the required patient information fields under the Patient Information section.

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Access our training on this topic through the Digital Solutions Learning Hub.

Additional support

Our provider relations team is also ready to assist at 800‑676‑2583 if further guidance is needed.

Contact us

Availity Chat with Payer is available during normal business hours. Get answers to your questions about eligibility, benefits, authorizations, claims status, and more. To access Availity Essentials, go to https://Availity.com and select the appropriate payer space tile from the drop-down. Then, select Chat with Payer and complete the pre-chat form to start your chat.

For additional support, visit the Contact Us section of our provider website for the appropriate contact.