Complex Case Management program

Managing illness can be a daunting task for our members. It is not always easy to understand test results, know how to obtain essential resources for treatment, or know who to contact with questions and concerns.

Anthem Blue Cross offers a Complex Case Management program to help make healthcare easier and less overwhelming for our members. Our care managers are part of an interdisciplinary team of clinicians and other resource professionals working to support members and their caregivers to stay connected with their care team and follow their treatment plan. Care managers educate and empower our members to participate in their own care. The goal is to help members understand their illnesses and learn about care choices to ensure they have access to quality, efficient healthcare. Care managers also support members and their caregivers with transitions between care settings.

Members or their caregivers can request Case Management by calling the Member Services number located on the back of their ID card. 

Physicians can refer their patients by submitting a Case Management Referral Form via fax or email. 

Have questions about case management?

Call one of our Medi-Cal Customer Care Centers Monday through Friday, from 7 a.m. to 7 p.m., at 800-407-4627 (TTY 711) (outside L.A. County) or 888-285-7801 (TTY 711) (inside L.A. County). 

We’re committed to active involvement with our care provider partners and going beyond the contract to create a real impact on the health of our communities.