2023 Provider Satisfaction Survey  

The 2023 Provider Satisfaction Survey is coming! Do you know what the Provider Satisfaction Survey is? Anthem Blue Cross (Anthem) conducts the Provider Satisfaction Survey annually to ensure compliance with various timely access requirements for California.

We want to hear from you

Your feedback helps us better serve you and your patients. Be prepared to act:

• Mark your calendar. Starting in the fall of 2023, randomly selected providers will receive the annual Provider Satisfaction Survey. 
• If selected, you will receive the survey by fax from our vendor, Sutherland Healthcare Solutions.* 
• Respond within five business days of receiving the survey. 

The questions ask that you rate your satisfaction on a scale of 1 to 4 on the areas below:

• Your satisfaction with our referral and prior authorization process
• Your patients’ timely access to:
  • Urgent care
  • Non-urgent specialty services
  • Non-urgent ancillary diagnostic and treatment services
  • Non-urgent healthcare
• Your patients’ access to Anthem’s Language Assistance Program
• Your satisfaction with Anthem’s interpreter services

The survey should only take a couple of minutes to complete. Your responses help us measure your perspective and satisfaction with your patient’s ability to receive access to care within the timelines set forth under California law. 

Access the provider manual to learn more about Anthem’s timely access standards and language assistance program. 

We value your participation in advance of completing the survey. With your help, we can continually build towards a future of shared success.