2022 Provider satisfaction survey

Have you heard the news? The 2022 Provider Satisfaction Survey is coming!

Do you know what the Provider Satisfaction Survey is? Anthem Blue Cross (Anthem) conducts the Provider Satisfaction Survey annually to ensure compliance with various timely access requirements for California.

 

We want to hear from you!

Your feedback helps us better serve you and your patients.

 

Be prepared to act.

Mark your calendar — Starting in October 2022, randomly selected providers will receive the annual Provider Satisfaction Survey.

 

If selected, you will receive the survey by fax from our vendor, Sutherland Healthcare Solutions. * We ask that you respond quickly, within five business days of receiving the survey.

 

The survey questions ask that you rate your satisfaction on a scale of one of four on the areas listed below. The survey should only take a couple of minutes to complete, and your responses help us measure your perspective and satisfaction with your patient’s ability to receive access to care within the timelines set forth under California law.

Your satisfaction with our referral and prior authorization process

Your patients’ timely access to:

Urgent care

Non-urgent specialty services

Non-urgent ancillary diagnostic and treatment services

Non-urgent healthcare

Your patients’ access to Anthem’s Language Assistance Program

Your satisfaction with Anthem’s interpreter services

 

Access the Provider Manual online at anthem.com/ca to learn more about Anthem’s Timely Access Standards and Language Assistance Program.

 

We value your participation in advance of completing the survey.

 

* Sutherland Healthcare Solutions is an independent company providing survey services on behalf of Anthem Blue Cross.

 

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