Help with claim issue resolution
If you have an issue or question about a claim, call Claims Customer Service or send an online secure message via Availity. When calling Customer Service have this information:
- Member ID number,
- Claim number (DCN) and
- Prior call reference number. The reference number, also known as a tracking number is a record of you contacting Anthem previously.
Note: If you have a need to call Anthem more than once, ask for the reference number each time. If the issue remains unresolved, ask for a supervisor.
If the issue isn’t resolved with a Customer Service representative or supervisor, submit a provider dispute including any reference number(s) supporting any previous calls about your issue.
August 2019 Anthem Blue Cross Provider News - California