Verifying and updating your provider information

Maintaining accurate provider information is critically important to ensure our members have timely and accurate access to care.

Additionally, Anthem Blue Cross and affiliate HealthKeepers, Inc. are required by the Centers for Medicare & Medicaid Services (CMS) to include accurate information in provider directories for certain key provider data elements.  For Anthem to remain compliant with federal and state requirements, changes must be communicated 30 days in advance of a change or as soon as possible.

Key data elements

The data elements required by CMS and crucial for member access to care are:
 

• Physician name

• Location (such as address, suite if appropriate, city/state, zip code)

• Phone number

• Accepting new patient status

• Hospital affiliations

• Medical group affiliations

Anthem is also encouraged (and in some cases required by regulatory/accrediting entities) to include accurate information for the following provider data elements:

• Physician gender

• Languages spoken

• Office hours

• Provider specialty/specialties

• Physical disabilities accommodations

• Indian Health Service status

• Licensing information (such as medical license number, license state, and National Provider Identifier - NPI)

• Email and website address

How to verify and update your information

To verify information, go to anthem.com and select “Providers,” and then under “Provider Resources” select “Find a Doctor” tool.  Use “Search as a Guest” option at the bottom.  If your information is not correct, please update the information as soon as possible. 

 

To update information, go to anthem.com and select “Providers,” and “Find Resources for Virginia.”  On the Virginia provider home page, select the Answers@Anthem tab.  Next, select "Provider Forms" and then the “Provider Maintenance Form.”  Follow the online prompts to complete the form. 

 

See our Provider Maintenance Form Guide for further information if you have questions.