Submitting prior authorizations is getting easier

You may already be familiar with the Availity multi-payer Authorization app because thousands of providers are already using it for submitting prior authorizations for other payers. Anthem Blue Cross and Blue Shield and our affiliate HealthKeepers, Inc. are eager to make it available to our providers, too. In 2022, you can begin using the same authorization app you use for other payers. We hope to make it easier to submit prior authorization requests to Anthem.

 

Interactive Care Reviewer (ICR) is still available

 

If you need to refer to an authorization that was submitted through ICR, you will still have access to that information. We’ve developed a pathway to access your ICR dashboard. You will simply follow the prompts provided through the Availity Authorization app.

 

Innovation in progress

 

While we grow the Availity Authorization app to provide you with Anthem-specific information, you can still access ICR for:

 

• Appeals
• Behavioral health authorizations
• Federal Employee Program authorizations
• Medical specialty Rx

 

Notices in the Availity Authorization App will guide you through the process for accessing ICR for Alternate Authorization/Appeals functions.

  

Training is available

 

If you aren’t already familiar with the Availity Authorization app, training is available.

 

DATE	TIME
Wednesday, January 5	11 a.m. Eastern
Tuesday, January 11	3 p.m. Eastern
Thursday, January 20	Noon Eastern
Tuesday, January 25	Noon Eastern
Wednesday, January 26	3 p.m. Eastern

 

From Help & Training, select Get Trained to access the Availity Learning Center. You can use “AvAuthRef” for a keyword search or select the Session tab to see all upcoming live webinars. You can also log onto Availity.com and view the webinar at your convenience.

 

Now, give it a try

 

Accessing the Availity Authorization app is easy. Just log onto Availity.com, and the Authorization icon is on the home screen. You can also access the app through the Patient Registration tab by selecting Authorizations and Referrals.

 

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