Simplifying claims attachments: Digital Request for Additional Information through Availity.com

We understand that providing the information needed to process a claim can cause payment delays, and the manual methods associated with mailing letters and returning information non-digitally is costly and inefficient.

We’re changing that by implementing a new process: Digital Request for Additional Information (Digital RFAI), and we’re inviting you to participate.

Digital requests for additional information are 50% faster than returning documentation any other way — making it the most efficient way to receive and return information — resulting in faster claim payments. 

Participation in Digital RFAI is easy

1. Registration:
   • Your organization’s Availity* administrator will register for Medical Attachments:
     • This enables you to receive digital notices (instead of paper) and to attach the requested documents directly to your claim.
     • Ensure all of your billing NPIs/TINs are registered.
2. User roles:
   • Your Availity administrator will also update or add new users with these specific role assignments through Availity Essentials:
     • Claims Status
     • Medical Attachments
   • This enables the users to view the Availity Attachment Dashboard.
3. Ready to go:
   • After the registration and user roles are completed on Availity, the Digital RFAI process is ready to go. 
   • Requests will automatically appear on the Attachments Dashboard each morning (when documents are needed).

Additional support

You, your organization’s Availity administrator, or other members of your team may need additional support – and we’re to help:

• For Availity Administrators: Take this training to ensure your NPIs are registered properly. 
• For those sending attachments: Take this user training to learn about accessing notifications, sorting and filtering, and other enhancements that improve your experience. 

Through our efforts, we are committed to reducing administrative burden and ensuring timely payments because we value you, our care provider partner. For additional resources, visit the Digital RFAI webpage or contact your Provider Relations Account Manager.