Provider revalidation general alert

The Virginia Department of Medical Assistance Services (DMAS) requires providers to revalidate their enrollment information at least every five years.

HealthKeepers, Inc. is required by DMAS to remove providers from our network who fail to revalidate their enrollment. If a provider is removed for failure to revalidate, claims will be denied for all dates of service following the required revalidation date.

DMAS mails notification and instructions to complete this requirement at 90, 60, and 30 days prior to your renewal deadline. HealthKeepers, Inc. encourages all providers to check their revalidation status even if they have not received a communication from the state.

Providers can verify their revalidation date via the provider website. Additional information is provided on MCO provider network resources and includes links to FAQs, tutorials, and contact information on how to reach Gainwell for assistance with any aspect of the provider's revalidation application.

Please note that this link is managed by DMAS. HealthKeepers, Inc. does not manage this process. This notice is provided as a courtesy because we value your participation in our network. If you have questions about the revalidation process, please contact the Provider Enrollment Services Helpdesk:

• Phone: 804-270-5105 or 888-829-5373
• Fax: 804-270-7027 or 888-335-8476
• Email: VAMedicaidProviderEnrollment@gainwelltechnologies.com