Prior authorization requirement changes

Effective September 1, 2024, prior authorization (PA) requirements will change for the following code(s). The medical code(s) listed below will require PA by HealthKeepers, Inc. for

Anthem HealthKeepers Plus members. Federal and state law, as well as state contract language and Centers for Medicare & Medicaid Services guidelines, including definitions and specific contract provisions/exclusions take precedence over these PA rules and must be considered first when determining coverage. Non-compliance with new requirements may result in denied claims.

PA requirements will be added for the following code(s):

To request PA, you may use one of the following methods:

• Web: Once logged in to Availity at Availity.com.
• Fax: 800-964-3627
• Phone: 800-901-0020 

Not all PA requirements are listed here. Detailed PA requirements are available to care providers on providers.anthem.com/va on the Resources tab or for contracted care providers by accessing Availity.com. If you have any questions about this communication, contact Anthem HealthKeepers Plus Provider Services at 800-901-0020.