Interpretation services

Please note, this communication applies to Anthem HealthKeepers Plus offered by HealthKeepers, Inc.

 

Effective January 1, 2021, HealthKeepers, Inc. will no longer offer in-person/face-to-face interpretation services for Anthem HealthKeepers Plus members and will only offer telehealth and voice interpretation services, unless, at the sole discretion of HealthKeepers, Inc., a special situation or circumstance requires in-person interpretation services. For cases that members and/or providers believe in-person interpretation services are necessary, such as members or parents/guardians needing assistance with reviewing and completing required provider documentation, the members or providers must receive prior authorization approval by HealthKeepers, Inc. If there is a unique situation that requires face-to-face interpretation, members or providers may contact our customer service teams to submit the authorization request.

 

If you have any questions about this communication, call Provider Services at 1‑800‑901‑0020 or Anthem CCC Plus Provider Services at 1‑855‑323‑4687.

 

AVA-NU-0323-20