Education & TrainingHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsAugust 18, 2025

Claims system issue: no action needed

Our team identified an issue impacting claims payments for new and established patient visit procedure codes. These claims show e47 CO:B16, v07 CO:N416, i06 CO:N666, or g50 CO:N640 on the EOP.

Our team is repairing this issue and expects to complete it by September 14, 2025. Once we complete the system configuration, we will process new claims and adjust affected claims within 60 business days. You do not need to take any action at this time.

We appreciate your partnership and apologize for the inconvenience. If you have any questions, contact Provider Services at 800‑901‑0020.

HealthKeepers, Inc. is an independent licensee of the Blue Cross Blue Shield Association. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

VABCBS-CD-078060-25, VABCBS-CD-089419-25