You may already be familiar with the Availity multi-payer Authorization app because thousands of providers are already using it for submitting prior authorizations for other payers. Anthem Blue Cross and Blue Shield and our affiliate HealthKeepers, Inc. are eager to make it available to our providers, too. In 2022, you can begin using the same authorization app you use for other payers. We hope to make it easier to submit prior authorization requests to Anthem.


Interactive Care Reviewer (ICR) is still available


If you need to refer to an authorization that was submitted through ICR, you will still have access to that information. We’ve developed a pathway to access your ICR dashboard. You will simply follow the prompts provided through the Availity Authorization app.


Innovation in progress


While we grow the Availity Authorization app to provide you with Anthem-specific information, you can still access ICR for:


  • Appeals
  • Behavioral health authorizations
  • Federal Employee Program authorizations
  • Medical specialty Rx


Notices in the Availity Authorization App will guide you through the process for accessing ICR for Alternate Authorization/Appeals functions.


Training is available


If you aren’t already familiar with the Availity Authorization app, training is available.




Wednesday, January 5

11 a.m. Eastern

Tuesday, January 11

3 p.m. Eastern

Thursday, January 20

Noon Eastern

Tuesday, January 25

Noon Eastern

Wednesday, January 26

3 p.m. Eastern


From Help & Training, select Get Trained to access the Availity Learning Center. You can use “AvAuthRef” for a keyword search or select the Session tab to see all upcoming live webinars. You can also log onto and view the webinar at your convenience.


Now, give it a try


Accessing the Availity Authorization app is easy. Just log onto, and the Authorization icon is on the home screen. You can also access the app through the Patient Registration tab by selecting Authorizations and Referrals.




Featured In:
January 2022 Anthem Provider News - Virginia