AdministrativeCommercialDecember 31, 2019

Upcoming retirement planned for legacy Medical Attachment submission tool

Beginning January 1, 2024, Empire became Anthem. This article, published under the former brand, now applies to Anthem.

The Medical Attachment tool makes the process of submitting electronic documentation in support of a claim, simple and streamlined. We are now in the final stages of migration from the Medical Attachments link to the Attachments-New option.

 

What is happening to the current attachment tool?

  • The legacy tool will be retired soon* with access via Attachments-New option available now.
  • The history of the information you have previously submitted is still available on the legacy tool for now*.
  • Read only access to the history  is in the final stages*

 

*Look for messaging on the legacy attachment tool for specific dates

 

How to Access solicited Medical Attachments for Your Office

Availity Administrator, complete these steps:
From My Account Dashboard, select Enrollments Center>Medical Attachments Setup, and complete the following sections:

  1. Select Application>choose Medical Attachments Registration
  2. Provider Management>Select Organization from the drop-down. Add NPIs and/or Tax IDs
  3. Assign user access by checking the box in front of the user’s name

 

Using Medical Attachments

Availity User, complete these steps:

  1. Log in to www.availity.com
  2. Select Claims and Payments > Attachments-New >Send Attachment Tab
  3. Complete all required fields of the form
  4. Attach supporting documentation
  5. Submit

               

Need Training?

To access additional training for this Availity feature: Log in and select Help & Training > Get Trained to open the Availity Learning Center (ALC) Catalog in a new browser tab. Search the Catalog by keyword (attachments) to find training demo and on-demand courses. Select Enroll to enroll for a course and then go to your Dashboard to access it any time.