Making a change for the better - FEP® system migration information

Empire BlueCross BlueShield is committed to delivering exceptional service to our New York customers. Beginning August 2018, we are simplifying the way we do business by moving our customers to the Federal Employee Program® (FEP) operating systems. Some of the current functionality is changing to provide more consistency and alignment within the Blue Cross Blue Shield Service Benefit Plan, also known as the Federal Employee Program, or FEP. More details about these system changes will be communicated in the July 2018 eUpdate, so mark your calendars to be sure not to miss this important information.