Empire makes going digital easy with the Provider Digital Engagement Supplement

The Provider Digital Engagement Supplement is another example of how Empire BlueCross BlueShield (“Empire”) is using digital technology to improve the health care experience. The Supplement outlines Empire provider expectations, processes and self-service tools across all electronic channels, including medical, dental, and vision benefits all in one comprehensive resource. We want providers to go digital with Empire no later than January 1, 2021, so we can realize our mutual goals of reducing administrative burden and increasing provider satisfaction and collaboration.

 

Reduce the amount of time spent on transactional tasks by more than fifty percent when using our secure provider portal or EDI submissions (via Availity) to:

• File claims
• Check statuses
• Verify eligibility and benefits
• Submit prior authorizations

 

Through self-service functions, you can accomplish digital transactions all at one time, all in one place. If you are not already registered, visit Anthem.com and use the Log In button for access to our secure provider portal, or via the Availity EDI website.

 

Get payments faster

• Electronic Funds Transfer (EFT) eliminate the need for paper checks. Payments are deposited directly to your bank account. It is safe, secure and you receive payments faster.

 Eliminate paper remittances

• Electronic remittance advice (ERA) is completely searchable and downloadable from the secure provider portal or the EDI 835 remittance. Meeting all HIPAA mandates, ERAs eliminate the need for paper remittances.

 

Member IDs go digital

Having an ID card emailed directly to you from the member for file upload eliminates the need for you to scan or print, making it easier for you and the member. Member ID cards can also be accessed from the Availity. Save time by accepting the digital member ID cards when presented by the member via their App or email.

 

Read more about going digital with Empire in the Provider Digital Engagement Supplement available online.  Go to empireblue.com/providers, under the Provider Resources heading select Forms and Guides.  From the Category drop down, select Digital Tools, then Provider Digital Engagement Supplement.

 

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