CRA Reporting Update: 2020 Program Year Progression - What’s in it for you and your patients?

As a provider, we understand you are committed to providing the best care for our members, which now involves telehealth visits.  Telehealth visits are an acceptable format for seeing your patients and assessing if they have risk adjustable conditions. As we reported in the May and June newsletters, we are completing our prospective and retrospective reviews for 2020 for Empire BlueCross BlueShield’s (“Empire”) Commercial Risk Adjustment (CRA) program.  The retrospective program focuses on medical chart collection.  The prospective program focuses on member health assessments for patients with undocumented Hierarchical Condition Categories (HCC’s), in order to help close patients’ gaps in care.

 

What’s in it for you?

First, monthly you will receive a list of your patients who are Empire members enrolled in Affordable Care Act (ACA) compliant coverage who may have gaps in care to help you reach out to them, so they can come in for office visits earlier. 

 

Second, we’ve heard resoundingly from providers that participation in these programs helps them better evaluate their patients and, as a result, perform more strongly in population health management and gain sharing programs. Many cite that they ask different questions today that allow them to better manage their patients end to end.

 

Finally, when you see Empire ACA members and submit health assessments, we pay incentives of $50 for a paper submission and $150 for an electronic submission. For additional details on how to earn these incentives and the options available, please contact the CRA Network Education Representative listed below.   

 

What’s in it for your patients

Empire is completing monthly postcard campaigns to members with ACA compliant coverage when we suspect a high-risk condition with messaging to encourage the member to call his or her Primary Care Provider (PCP) and schedule an annual checkup.  The goal is to get the members to have a visit with their PCPs, so the PCPs have an overall picture of their patients’ health and schedule any screenings that may be needed.  Telehealth visits have become very flexible formats for patients and doctors to meet, so we encourage telehealth visits to be scheduled if that is what the patient is most comfortable with at this time.

 

We will continue these monthly postcard mailings throughout the remainder of 2020 to encourage the members to schedule an annual checkup, which supplements any patient outreach you may be doing.

 

If you have any questions regarding our reporting processes, please contact the CRA Network Education Representative: Alicia.Estrada@anthem.com.

 

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