Products & Programs Federal Employee Program (FEP)CommercialFebruary 28, 2022

Change to the Federal Employee Program® Clinical Grievance and Appeal Address

Beginning January 1, 2024, Empire became Anthem. This article, published under the former brand, now applies to Anthem.

The Empire BlueCross BlueShield (“Empire”) Federal Employee Program is making an address change for the clinical grievance and appeal submissions to help accommodate recent office environment and staffing changes.

 

The new address is effective immediately and should be used for all clinical grievance and appeal submissions, including new requests and medical records for existing requests.

 

Old Address:

FEP Appeals

3075 Vandercar Way

Cincinnati OH 45209

 

NEW Address:

FEP Appeals

PO Box 105318

Atlanta, GA  30348

 

The fax number for clinical appeals for the Empire Federal Employee Program remains the same at

1-855-207-9935.

 

If you have any questions, please contact FEP customer service at: 800-522-5566.

 

569-0322-PN-NY

 

PUBLICATIONS: March 2022 Newsletter