Administrative Digital SolutionsCommercialOctober 31, 2023

Digital RFAI process improvements

Digital RFAI providers: The progress dashboard is now available! Transparency at your fingertips

Providers enrolled in the Medical Attachments applications on Availity are taking advantage of faster claims processing through Digital Request for Additional Information (Digital RFAI). They are receiving digital notifications when additional documents are needed to process our members’ claims.

We receive the documentation faster, so the claim is processed faster, too.

If seeing is believing, Digital RFAI providers will want to use the Digital RFAI Progress Dashboard right away. Track the number of document submissions, processing turnaround time, payment turnaround time, types of documents requested, and more. Use filters to customize the report and reporting period.

Access the Digital RFAI Progress Dashboard from Availity.com through Payer Spaces. Use this link for the Quick Reference Guide. Providers need an Availity registration to access the Quick Reference Guide.

Not a Digital RFAI provider?

If you’re not already using the Digital RFAI process and want to take advantage of faster claims processing, participation is easy!

Learn more!

Use this link to register for live training or to view the live training on-demand.

Digital RFAI process improvements: Eliminating the acknowledgement box

Saving steps and streamlining processes

We have eliminated the acknowledgement requirement when providers access their Attachments Dashboard. You’ll notice that notifications on your Attachments Dashboard have a New status.

Saving you time: When you click on the claim, you are no longer required to complete the acknowledgement. You will be diverted directly to the notification information.

Added transparency: If you upload your notification and select Save, we have created a Saved status that dates your upload.

Your feedback is important to us and helps us to enhance the process and create greater efficiencies for you and your practice. Reach out to your provider relationship management representative with additional feedback or if you have additional questions.

MULTI-BCBS-CM-041232-23-CPN41101

PUBLICATIONS: November 2023 Provider Newsletter