Availity Essentials Provider Overpayments application launch

We are excited to announce the launch of the Availity Essentials Provider Overpayments application in July 2025. The Provider Overpayments application is a robust tool for improving digital communication in managing claim overpayments. It offers care providers a streamlined and efficient way to handle notifications, inquiries, disputes, and resolutions of overpayments directly through the Availity website.

Benefits of the Availity Overpayments application:

• Comprehensive management: Access a user‑friendly platform to help you efficiently oversee overpayment processes, from initiation to resolution.
• Intuitive interface: Navigate easily through five overpayment statuses: Action Required, Inquired, Disputed, Resolved, and Closed, with overpayment details displayed as unique cards.
• Enhanced communication: Benefit from integrated messaging functions and document uploads to facilitate clear communication and documentation.
• Training and support: Training resources and support are available to assist you in maximizing the use of this tool. All application documentation/demos are available after logging into Availity Essentials.

If you experience technical issues while logging in or using Essentials, contact Availity Client Services at 800‑AVAILITY for immediate assistance.

The original Availity Essentials Overpayments Application training and demonstration schedule has been updated.

Webinars, training resources, and support are available to help you maximize the use of this tool.

For access to Availity Essentials learning resources, follow these two easy steps:

1. Log in to Availity Essentials.
2. Select the Help and Training menu.

We look forward to helping you enhance operational efficiencies and improve claim overpayment management.

Thank you for your continued partnership.