Introducing Claims Status enhancements for claim inquiries

We know one of the reasons you call us for claims status is because all the information you need isn’t always available.  We want to change that by making Availity Essentials’* claims status enhancements available for Anthem member inquiries. In November, enjoy the benefits of expanded search options, filters, and downloadable reports from the same Claims Status application you are using for other payers on Availity.com.

Claims Status application enhancements include:

• Improved search options (by patient account number and claim number).
• Customizable fields with sort options and exportable results.
• Details screen that includes interest and payment information.
• Remit Viewer (Electronic Remittance Advice — 835). 
• Simplified layout that includes less scrolling and screens.

Enhancements will be rolled out, maximizing the effectiveness of the application. These updates are also available for claims submitted through clearinghouses or care providers using API transmissions.

The new claim status enhancements are in addition to the benefits you already enjoy:

• Submit documentation directly to your claim
• File a claim dispute 
• Verify eligibility and benefits
• Send a secure message or chat with us directly from the application
• Chat with Payer available in all markets

Training and support

Learn how to optimize your experience using the Claims Status application on Availity.com by attending live or recorded webinar sessions. Visit the learning microsite here and register for training today.

Enhancing claims status results is one of the ways Anthem is collaborating for success. For questions or additional information, reach out to your Provider Relations Account Management Representative or use Chat with Payer.