Improvements to secure messaging through Availity Essentials

We are excited to announce improvements to secure messaging that will save time when checking claim status or when reaching out about a resolution to a previous inquiry.

What’s new

In mid-November, the process for secure messaging will change:

• Through Claims Status:
  • When you select Secure Messaging from the Claims Status application, the screens will be updated, creating a better navigation and accessibility experience.
• Through Payer Spaces:
  • The process for submitting your secure message will stay the same through Payer Spaces. However, you will no longer need to use Payer Resources to access your replies. 
  • You will send and receive secure messages through the Payer Spaces application. 

As a reminder, to find your claims status fast, use the self-service Claim Status application on Availity.com.* Recent enhancements make it even easier and faster to get the information you are looking for.

If you have questions, contact your Provider Relationship Management representative.