AIM Specialty Health will transition to Carelon Medical Benefits Management Inc.

1. No, the website address will not be impacted; all providers will continue to have access to www.providerportal.com. The AIM logo will be replaced with a Carelon logo. No changes are being made to the case submission process.

2. Will there be any changes to the AIM Clinical Guidelines URL or content?

2. Yes, the clinical guidelines site will be automatically redirected to a new Carelon URL, and the branding will be updated to reflect Carelon.

3. Are any phone number changes planned as part of this transition?

3. No, inbound phone numbers are not being changed. References to AIM within recorded scripting will be replaced with Carelon Medical Benefits Management Inc.

4.  Will there be any changes for providers who connect with AIM via other means such as Availity Essentials*?

4. No, access changes are not needed or planned; however, all references to the AIM company name will eventually be updated to Carelon Medical Benefits Management Inc.

5. Will AIM references on health plan websites and member materials such as ID cards be changed?

5. Not right away. Providers may continue to see the AIM company name on health plan websites and member ID cards for some time, but it’s expected that these will be changed through scheduled content update cycles.

1. Will the AIM corporate website URL be changed?

1. The corporate website will be moved to www.carelon.com. All links to the ProviderPortal and clinical guideline pages will remain active and will be redirected.

1. Will the AIM provider microsite URLs change?

1. The provider microsite URLs you use today to access information from AIM will be automatically redirected to new Carelon URLs, and the branding will be updated to reflect Carelon branding.