Improved claims escalation process
If you have a claim, benefit or eligibility question, contact provider customer service by calling the number on the back of the member’s identification card or utilizing one of the self-service tools, such as secure messaging through Availity, EDI, Interactive Care Reviewer (ICR) or our Interactive Voice Response (IVR). If you’re still not satisfied, you can escalate your inquiry at that time by requesting to speak with a supervisor. Make sure to document the call reference number that will be provided to you at the end of your call or your online inquiry for your records.
August 2018 BCBSGa Provider Newsletter