We’ve created a document to outline the process flow for provider questions related to claims. This document will teach providers about:

 

• Resources available for claims questions/issue resolution.
• The steps to access those resources.
• The best time to contact the different teams and resources.
• Process flow to help better understand when different resources are used to help expedite claims related questions or resolve issues.

 

The provider claim questions/issue resolution process flow can be found online at Anthem.com > Providers > under the Provider Resources heading, select Forms and Guides > under Guides heading, Provider claim questions/issue resolution process flow for Commercial members.

 

 

514-0720-PN-CO

We are continuing our series of “Working with Anthem” webinars for 2020.  These webinars are focused on one topic each session, and designed to help our providers and their staff learn how to use the tools currently available to improve operational efficiency when working with Anthem Blue Cross and Blue Shield (Anthem).

2020 Subject Specific Webinars -- September schedule

 

Topic:	Provider Claim Questions/Issue Resolution Process Flow
Date/Time:	Tuesday, September 29, 2020, 12-1pm MT
Description:	Learn the best way to get answers to your claim questions/issues for both Commercial and Medicare Advantage members: Resources available for claims questions/issue resolution. The steps to access those resources. The best time to contact the different teams and resources. Process flow to help better understand when different resources are used to help expedite claims related questions or resolve issues.
Registration link:	https://anthem.webex.com/anthem/onstage/g.php?PRID=b6a696587e498199466cadc7231c908d

 

Webinars are offered using Cisco WebEx. There is no cost to attend.  Attendance is limited, so please register today.

 

Watch for additional topics and dates in future issues of our monthly provider newsletter throughout the year.  

 

Recorded sessions: 

Most sessions are recorded and playback versions are available on our Registration Page.  The top portion of the page will show “Upcoming Events” and the bottom portion will show “Event Recordings”.

 

Note:  Even if you are unavailable to attend, please register to ensure you receive the event recording password once available as it’s distributed to all that register. 

 

 

627-0920-PN-CO

We’ve created a document to outline the process flow for provider questions related to claims. This document will teach providers about:

• Resources available for claims questions/issue resolution.
• The steps to access those resources.
• The best time to contact the different teams and resources.
• Process flow to help better understand when different resources are used to help expedite claims related questions or resolve issues.

 

The provider claim questions/issue resolution process flow can be found online at Anthem.com > Providers > under the Provider Resources heading, select Forms and Guides > under Guides heading, Provider claim questions/issue resolution process flow for Medicare members.

 

 

ABSCRNU-0147-20 April 2020