Provider claim questions/issue resolution process flow for Colorado -- Medicare members

We’ve created a document to outline the process flow for provider questions related to claims. This document will teach providers about:

• Resources available for claims questions/issue resolution.
• The steps to access those resources.
• The best time to contact the different teams and resources.
• Process flow to help better understand when different resources are used to help expedite claims related questions or resolve issues.

 

The provider claim questions/issue resolution process flow can be found online at Anthem.com > Providers > under the Provider Resources heading, select Forms and Guides > under Guides heading, Provider claim questions/issue resolution process flow for Medicare members.

 

 

ABSCRNU-0147-20 April 2020