Improvements to Secure Messaging through Claims Status and Payer Spaces

We are committed to a future of shared success and therefore we are excited to announce improvements to Secure Messaging when checking claim status or when reaching out about a resolution to a previous inquiry.

What’s new?

In mid-October the process for Secure Messaging will change:

• Through Claims Status:
  • When you select Secure Messaging from the Claims Status application, the screens will be updated, creating a better navigation and accessibility experience.
• Through Payer Spaces:
  • The process for submitting your secure message will stay the same through Payer Spaces. However, you will no longer use the Resources tab link to access your replies. 
  • You will send secure messages and receive your replies in one single location through Payer Spaces:
    • Access Secure Messaging through the Payer Spaces under Applications tab.

As a reminder, to find your claims status fast, use the self-service Claim Status application on Availity.com.* Recent enhancements make it even easier and faster to get the information you are looking for. Access Claims Status from the Claims & Payments tab.

For questions, contact your Provider Relationship Management representative or use Chat with Payer also available through Payer Spaces.