We’ve created a document to outline the process flow for provider questions related to claims. This document will teach providers about:

  • Resources available for claims questions/issue resolution.
  • The steps to access those resources.
  • The best time to contact the different teams and resources.
  • Process flow to help better understand when different resources are used to help expedite claims related questions or resolve issues.


The provider claim questions/issue resolution process flow can be found online at Anthem.com > Providers > under the Provider Resources heading, select Forms and Guides > under Guides heading, Provider claim questions/issue resolution process flow for Medicare members.



ABSCRNU-0147-20 April 2020

Featured In:
July 2020 Anthem Provider News and Important Updates -- Colorado
September Working with Anthem webinar: Provider Claim Questions/Issue Resolution Process Flow - Colorado