Additional enhancements are now available for Benefit/Service Types in the Availity Portal to better serve you. Now you will be able to access more service types when utilizing the Eligibility and Benefits Inquiry via Availity for many Anthem Blue Cross (Anthem) members.

You may have noticed fairly new additions to Service Types that include:

  • Medically Related Transportation
  • Long Term Care
  • Acupuncture
  • Respite Care
  • Dermatology
  • Sleep Study Therapy (found under Diagnostic Medical)
  • Allergy Testing


Although there is an extensive list of available benefit types when submitting an eligibility and benefits request, they vary by payer.  Some important points to know about when selecting service type:

  • The benefit/service type field is populated with the last benefit type you selected. If you don’t see a specific benefit in the results, submit a new request and select the specific benefit type/service code.
  • You have the ability to inquire on 50 patients at one time using the “add multiple patients” feature.


In response to your feedback, we have added additional service types to share even more valuable information with you electronically.  So if your practice works with the new service types, now you will be able to view more detailed information on those services electronically. Check them out today.



Featured In:
May 2019 Anthem Blue Cross Provider Newsletter - California