New look to Claim Status and Secure Messaging on the Availity Portal (for California)
You will soon see updates to the claim status screens on the Availity Portal. Use the Go To menu on the patient eligibility and benefit detail page to navigate seamlessly to the new look.
Check Claim Status Image
The new claim status look includes color coded patient ID cards and easy to read claim detail.
Secure Messaging Changes
A new Actions menu on the updated Claim Status page will be used to access the Secure Provider Messaging tool. The link Do you have a question about this claim? will no longer be available with the new claim screen. You can also use the Actions menu to edit or print the claim screen.
For more information on the changes, Claim Status – Training Demo is now available in the Availity Learning Center. Providers can access the training demo through Help & Training | Get Trained.
April 2019 Anthem Blue Cross Provider Newsletter - California