This communication applies to the Commercial and Medicare Advantage programs from Anthem Blue Cross (Anthem).


For our Commercial and Medicare Advantage plans

Our pharmacy benefit management partner IngenioRx will join the Carelon family of companies and change its name to CarelonRx on January 1, 2023.


This change will not affect the ways in which CarelonRx will do business with care providers and there will be no impact or changes to the prior authorization process, how claims are processed, or level of support.

If your patients are having their medications filled through IngenioRx’s home delivery and specialty pharmacies, please take note of the following information:

  • IngenioRx Home Delivery Pharmacy will become CarelonRx Mail.
  • IngenioRx Specialty Pharmacy will become CarelonRx Specialty Pharmacy.


These are name changes only and will not impact patients’ benefits, coverage, or how their medications are filled. Your patients will not need new prescriptions for medicine they currently take.


When e-prescribing orders to the mail and specialty pharmacies:

  • Prescribers will need to choose CarelonRx Mail or CarelonRx Specialty Pharmacy, not IngenioRx, if searching by name.
  • if searching by NPI (National Provider Identifier), the NPI will not change.


In addition to the mail and specialty pharmacies, your patients can continue to have their prescriptions filled at any in-network retail pharmacy.


Keeping you well informed is essential and remains our top priority. We will continue to provide updates prior to January and throughout 2023.


Featured In:
October 2022 Anthem Blue Cross Provider News - California