Process change for Federal Employee Program third-party correspondence requests

Effective June 1, 2022, the Blue Cross Blue Shield Service Benefit Plan, aka Federal Employee Program (FEP)_®, will be changing the process for responses to third-party requests for correspondence for claim processing. Currently, Anthem Blue Cross and Blue Shield (Anthem) sends correspondence to the third-party biller who requested the information. Effective June 1, 2022, responses to correspondence requests received from third-party billers will be mailed to the servicing provider office to align with internal Anthem policy directives. 

 

Questions can be directed to the FEP Customer Service team at 800-242-9635.

2624-0622-PN-CNT