Managing illness can sometimes be a difficult thing to do. Knowing who to contact, what test results mean or how to get needed resources can be a bigger piece of a health care puzzle that for some, are frightening and complex issues to handle.

 

Anthem is available to offer assistance in these difficult moments with our Case Management Program. Our case managers are part of an interdisciplinary team of clinicians and other resource professionals that are there to support members, families, primary care physicians and caregivers. The case management process utilizes experience and expertise of the care coordination team whose goal is to educate and empower our members to increase self-management skills, understand their illness, and learn about care choices in order to access quality, efficient health care.

 

Members or caregivers can refer themselves or family members by calling the number located in the grid below.  They will be transferred to a team member based on the immediate need. Physicians can also refer by contacting us telephonically or through electronic means. No issue is too big or too small. We can help with transitions across level of care so that patients and caregivers are better prepared and informed about healthcare decisions and goals.

 

How do you contact us?

 

State

Email Address (if available)

Phone

Business Hours

Indiana

centregcmref@anthem.com

888-662-0939

866-962-1214 (IN only)

Monday – Friday

8 a.m. – 7 p.m. ET

Kentucky

centregcmref@anthem.com

888-662-0939

800 944 0339 (KY only)

Monday – Friday

8 a.m. – 7 p.m. CT

Missouri

centregcmref@anthem.com

888-662-0939

866-534-4348 (MO only)

Monday – Friday

8 a.m. – 7 p.m. CT

Ohio

centregcmref@anthem.com

888-662-0939

866-962-1214

800-831-7161

Monday – Friday

8 a.m. – 7 p.m. ET

Wisconsin

centregcmref@anthem.com

888-662-0939

866-216-4091 (WI only)

Monday – Friday

8 a.m. – 7 p.m. CT

 

National

Indiana

nationalpriorityrefe@ChooseHMC.com

1-800-737-1857

 

 



Transplant

800-824-0581

Monday – Friday

8 a.m. – 9 p.m. ET

Saturday

9 a.m. – 5:30 p.m. ET

 

Transplant

Monday – Friday

8:30 a.m. – 5 p.m. ET

 

Federal Employee Program (FEP)

All states except CA

No email

1-800-711-2225

Monday – Friday

8 a.m. – 7 p.m. ET

 

828-1220-PN-CNT



Featured In:
December 2020 Anthem Provider News - Wisconsin