May 1, 2025

May 2025 Provider Newsletter

Featured Articles

AdministrativeAnthem Blue Cross and Blue Shield | CommercialMay 1, 2025

Wellness visits may increase appointment scheduling For members enrolled in an ACA plan


Administrative

AdministrativeAnthem Blue Cross and Blue Shield | Medicare AdvantageHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsMay 1, 2025

Additional drug codes added to medical claims edit system

AdministrativeAnthem Blue Cross and Blue Shield | CommercialMay 1, 2025

Wellness visits may increase appointment scheduling For members enrolled in an ACA plan

AdministrativeHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsApril 29, 2025

Important guidelines for avoiding common billing errors in DME claims

Behavioral Health

Behavioral HealthHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsMay 1, 2025

FDA lifts risk evaluation and mitigation strategy reporting requirements for Clozapine

Education & Training

Education & TrainingHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsMay 1, 2025

Enhancing your learning experience: latest updates in Provider Pathways

Education & TrainingAnthem Blue Cross and Blue Shield | CommercialMay 1, 2025

Streamline your prior authorizations with our digital tools

Education & TrainingAnthem Blue Cross and Blue Shield | CommercialMay 1, 2025

Free CE training: Lifestyle Medicine & Food as Medicine Essentials Course

Guideline Updates

Guideline UpdatesHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsApril 3, 2025

Clinical Criteria updates

Guideline UpdatesAnthem Blue Cross and Blue Shield | CommercialMay 1, 2025

Clinical Criteria updates for specialty pharmacy are available

Coverage and Clinical GuidelinesHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsApril 1, 2025

Medical Policies and Clinical Utilization Management Guidelines update

Coverage and Clinical GuidelinesAnthem Blue Cross and Blue Shield | Medicare AdvantageApril 24, 2025

Medical Policies and Clinical Utilization Management Guidelines update

Coverage and Clinical GuidelinesAnthem Blue Cross and Blue Shield | CommercialAnthem Blue Cross and Blue Shield | Medicare AdvantageApril 30, 2025

Updates to Carelon Medical Benefits Management, Inc. Clinical Appropriateness Guidelines

Coverage and Clinical GuidelinesAnthem Blue Cross and Blue Shield | CommercialMay 1, 2025

Coverage and Clinical Guidelines update August 1, 2025

Prior AuthorizationHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsApril 11, 2025

Prior authorization requirement changes

Products & Programs

PharmacyHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsApril 29, 2025

New preapproval rules for medications

PharmacyAnthem Blue Cross and Blue Shield | Medicare AdvantageApril 18, 2025

New specialty pharmacy medical step therapy requirement

PharmacyAnthem Blue Cross and Blue Shield | Medicare AdvantageApril 18, 2025

Specialty pharmacy preapproval list update

VABCBS-CDCRCM-081414-25-CPN81360

AdministrativeAnthem Blue Cross and Blue Shield | Medicare AdvantageHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsMay 1, 2025

Additional drug codes added to medical claims edit system

Background

We previously shared details about an enhancement to the medical claims editing system for pharmaceutical drug procedure codes. This improvement ensures that claims align with FDA‑approved or off‑label indications, based on the list of pharmaceutical compendia defined by CMS. This change aims to promote accuracy in claims and improve reimbursement efficiency.

Provider impact

Beginning with claims processing on or after June 1, 2025, we will introduce additional drug procedure codes into our system. Codes requiring preapproval or those tied to specific medical policies will not be affected by this update.

Note: A drug procedure code will not be approved if the diagnosis reported is not an approved indication.

If you would like your claim decision reviewed, follow the claims dispute process outlined in the provider manual. You must include relevant medical record details regarding the drug provided for faster resolution.

If you have questions about this notification, contact your contract manager or provider relationship management representative.

Thank you for your cooperation and commitment to improving member care.

Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

VABCBS-CDCR-078844-25-CPN77148

AdministrativeAnthem Blue Cross and Blue Shield | CommercialMay 1, 2025

Wellness visits may increase appointment scheduling For members enrolled in an ACA plan

Annual wellness and well-woman visits are covered with no member cost-sharing when provided by in-network providers for our members with Affordable Care Act (ACA)compliant plans. Individual and small group plan members are encouraged to schedule these visits within the first 90 days of their plan starting or renewing, so your practice may see an increase in requests, especially at the beginning of the second and fourth quarters.

Providers can perform the annual wellness or well‑woman visit, even if it has been less than one calendar year since the last wellness visit. We ask that your practice be flexible in accommodating members wanting to schedule their visits earlier than they may have previously. The wellness or well‑woman visit claim will be processed as a preventive care service covered with no member cost share.

Please note that this benefit may not apply to all health plans. You should continue to verify eligibility and benefits for all members in Availity Essentials (https://Availity.com) before providing services or receiving member copayments, deductibles, or coinsurance.

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-CM-079025-24-CPN73418

AdministrativeHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsApril 29, 2025

Important guidelines for avoiding common billing errors in DME claims

Through our claims research, we have identified a common billing error related to DME items that can be rented or purchased. We are advising you on this issue to ensure that future claims are accepted and approved, have smoother claims processing, and have timely and accurate reimbursement for your services. This error can be avoided by adhering to the modifier usage requirements outlined below:

  • Use the RR modifier for all rental codes.
  • Use the NU modifier for codes that are purchased but could also be a rental.
    • Equipment that cannot be billed as a rental does not require a NU modifier.

Note, rentals must be billed as one unit per month with dates of service spanning the entire month. For example, bill one unit with dates of service from January 1 to January 31, 2025. Additionally, claim lines should not span across multiple months.

Additional resources:

Thank you for your continued partnership. If you have questions or concerns, contact Provider Services at 800‑901‑0020.

HealthKeepers, Inc. is an independent licensee of the Blue Cross Blue Shield Association. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

VABCBS-CD-078020-25

Behavioral HealthHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsMay 1, 2025

FDA lifts risk evaluation and mitigation strategy reporting requirements for Clozapine

At a glance:

  • The Food and Drug Administration (FDA) removed Clozapine from the risk evaluation and mitigation strategy (REMS) program, enhancing access while maintaining monitoring through label-recommended white blood cell (WBC) and absolute neutrophil count (ANC) checks.
  • New studies show a low neutropenia risk for Clozapine.
  • REMS removal aims to enhance Clozapine access and address treatment disparities, emphasizing patient-centered care.

We encourage you to integrate updated Clozapine guidelines into your practice, enhancing access for your patients while responsibly managing associated risks. Prioritize ongoing education about monitoring practices and ensure efficient collaboration with laboratory services to deliver optimal patient care.

Background

As of February 24, 2025, the FDA no longer requires adherence to the REMS program for Clozapine. Although warnings about agranulocytosis remain on the drug’s label and prescribers are still encouraged to monitor WBC and ANC, participation in the REMS program is no longer mandatory. The FDA is currently working with manufacturers to update the prescribing information.1

The decision to discontinue the REMS program for Clozapine was a result of a November 2024 committee meeting, where 14 of 15 experts recommended its removal. This recommendation was based on recent studies from Finland, Australia, and New Zealand showing that the risk of neutropenia is rare and decreases significantly after six months, suggesting less monitoring is needed.1,2,3,4

Role of Clozapine in schizophrenia treatment

Clozapine remains the only FDA‑approved medication for patients with treatment‑resistant schizophrenia who do not respond to standard treatments. Due to risks such as agranulocytosis and seizures, it should be prescribed only after other treatments have failed.5

Impact on prescribers, pharmacies, and patient accessibility

The removal of REMS is expected to make it easier for prescribers and pharmacies to offer Clozapine. However, continued education on managing side effects and improving access to lab testing is crucial for increasing patient access.

This change could also reduce treatment disparities, particularly for patients of African descent who may have genetic variations leading to lower ANC counts. Removing the REMS program for Clozapine does not lessen the need for careful, patient‑centered care. Care providers should focus on expanding access and offering patient support to ensure the best outcomes.

Thank you for your commitment to advancing patient care and staying informed on the latest developments. Together, we can continue to make a meaningful impact in the lives of our members — your patients.


    Sources:

    1. https://www.fda.gov/drugs/postmarket-drug-safety-information-patients-and-providers/information-clozapine. Accessed 26 February 2025.
    2. Richmond, Linda M. “Clozapine Risks Drop Sharply Within Months, May Warrant Less Monitoring.” Psychiatry Online, June 14, 2024, psychiatryonline.org/doi/10.1176/appi.pn.
    3. Rubio JM, Kane JM, Tanskanen A, Tiihonen J, Taipale H. “Long‑term persistence of the risk of agranulocytosis with clozapine compared with other antipsychotics: a nationwide cohort and case‑control study in Finland.” Lancet Psychiatry. 2024 Jun;11(6):443‑450. doi: 10.1016/S2215‑0366(24)00097‑X. Epub 2024 Apr 30. PMID: 38697177. https://pubmed.ncbi.nlm.nih.gov/38697177/
    4. Evaluating the epidemiology of clozapine‑associated neutropenia among people on clozapine across Australia and Aotearoa New Zealand: a retrospective cohort study. Northwood, Korinne et al. The Lancet Psychiatry, Volume 11, Issue 1, 27 – 35
    5. Corell, C U et al. “A Guideline and Checklist for Initiating and Managing Clozapine Treatment in Patients with Treatment‑Resistant Schizophrenia.” CNS drugs vol. 36,7 (2022): 659‑679. doi:10.1007/s40263‑022‑00932‑2 https://pmc.ncbi.nlm.nih.gov/articles/PMC9243911/#d32e403

    HealthKeepers, Inc. is an independent licensee of the Blue Cross Blue Shield Association. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

    VABCBS-CD-077607-25-CPN77295

    Education & TrainingHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsMay 1, 2025

    Enhancing your learning experience: latest updates in Provider Pathways

    Provider Pathways supports the delivery of high‑quality services and value to our members by giving you instant access to premium learning tools and educational resources. The platform’s flexibility empowers you to choose the pace and topics that best suit your needs.

    What does Provider Pathways offer?

    • On‑demand training, available 24/7
    • Microlearning modules — concise, convenient lessons on a variety of topics
    • Specific information essential to our partnership

    Recent enhancements:

    • More topics and content to explore
    • A new, user‑friendly menu and navigation experience
    • Improved accessibility features:
      • Closed captioning
      • Voice actors
      • Original transcriptions

    Please visit the Training Academy to access Provider Pathways and review the modules available.

    HealthKeepers, Inc. is an independent licensee of the Blue Cross Blue Shield Association. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

    VABCBS-CD-079096-25-CPN78159

    Education & TrainingAnthem Blue Cross and Blue Shield | CommercialMay 1, 2025

    Streamline your prior authorizations with our digital tools

    Manage your prior authorization requests with our digital tools — Availity Essentials and https://anthem.com/provider. These resources simplify requirement determination and request submissions, giving you more time to deliver effective and efficient care to our members. We encourage you to review the instructions below.

    Determining prior authorization requirements

    Availity Essentials:

    1. Log in to https://Availity.com.
      • If you do not already have access, select Get Started to create an account.
    2. Go to the Payer Spaces tab.
    3. Select the applicable plan.
    4. Select Authorization Rules Lookup.
    5. Enter the required provider information.
    6. Select Next and enter the required member information.

    Note: Final determination of prior authorization requirements is completed upon submission and may differ from search results.

    Provider website:

    1. Go to https://anthem.com/provider.
    2. Scroll down and select the applicable state.
    3. Scroll down to Commercial‑partnered programs and select Access the Commercial Provider site to access the Provider website homepage.
    4. Under the Resources heading, select Prior Authorization.
    5. Select the applicable state.
    6. Select the appropriate link based on the member’s plan.

    If the member’s home plan is not with Anthem, scroll to Helpful Links > Select Medical Policy and Prior Authorization for Blue Plans, then follow the prompts to determine the applicable home plan and prior authorization requirements.

    Submitting prior authorization requests

    Availity Essentials:

    1. Log in to https://Availity.com.
    2. Select the Patient Registration tab to access Authorizations and Referrals.
    3. Select Authorization Request.

    Note: Transplant prior authorization requests must be submitted by phone, fax, or secure email.

    Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

    MULTI-BCBS-CM-081857-25-CPN81558

    Education & TrainingAnthem Blue Cross and Blue Shield | CommercialMay 1, 2025

    Free CE training: Lifestyle Medicine & Food as Medicine Essentials Course

    Anthem is happy to support the announcement of an exciting partnership between Premera Blue Cross, Amazon, and the American College of Lifestyle Medicine (ACLM) offering a free online Lifestyle Medicine & Food as Medicine Essentials Course for the entire provider community.

    In this comprehensive online course, you will explore the six pillars of lifestyle medicine, emphasizing how food and nutrition can play a critical role in preventing and treating chronic diseases. The course is tailor‑made for healthcare providers looking to enrich their care approach with practical evidence‑based strategies. This course is available until September 14, 2025.

    Benefits for providers:

    • Free access: Participate in this valuable training at no cost.
    • Earn credits: Completing the course awards, you earn 5.5 CME/CE credits.
    • Enhance your practice: Acquire tools to transform care and effectively address chronic disease.

    How to enroll:

    1. Visit https://lifestylemedicine.org/essentials.
    2. Log in or create an ACLM account.
    3. Enter promo code ESS‑AMZNEDU at checkout to access the course for free.

    Contact us

    Please reach out to Dr. Jon Liu at jonliu@amazon.com with questions regarding the free course.

    Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

    MULTI-BCBS-CM-081296-25-CPN80998

    Guideline UpdatesHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsApril 3, 2025

    Clinical Criteria updates

    Effective May 7, 2025

    Summary: The Pharmacy and Therapeutics (P&T) Committee approved the following Clinical Criteria applicable to the medical drug benefit for HealthKeepers, Inc. These policies were developed, revised, or reviewed to support clinical coding edits.

    Visit Clinical Criteria to search for specific policies. For questions or additional information, use this email.

    Please see the explanation/definition for each category of Clinical Criteria below:

    • New: newly published criteria
    • Revised: addition or removal of medical necessity requirements; new document number

    Please share this notice with other members of your practice and office staff.

    Please note:

    • The Clinical Criteria listed below apply only to the medical drug benefits contained within the member’s medical plan. This does not apply to pharmacy services.
    • This notice is meant to inform the provider of new or revised criteria that have been adopted by the health plan only. It does not include details regarding any authorization requirements. Authorization rules are communicated via a separate notice.

    Effective Date

    Clinical Criteria Number

    Clinical Criteria Title

    Status

    May 7, 2025

    CC-0274

    Bizengri (zenocutuzumab-zbco)

    New

    May 7, 2025

    CC-0275

    Ziihera (zanidatamab-hrii)

    New

    May 7, 2025

    CC-0276

    Tryngolza (olezarsen)

    New

    May 7, 2025

    CC-0072

    Vascular Endothelial Growth Factor (VEGF) Inhibitors

    Revised

    May 7, 2025

    CC-0185

    Oxlumo (lumasiran)

    Revised

    May 7, 2025

    CC-0198

    Relizorb (immobilized lipase) cartridge

    Revised

    May 7, 2025

    CC-0256

    Rivfloza (nedosiran)

    Revised

    May 7, 2025

    CC-0042

    Monoclonal Antibodies to Interleukin-17

    Revised

    May 7, 2025

    CC-0063

    Ustekinumab Agents (Stelara, Selarsdi, Imuldosa, Pyzchiva, Otulfi, Wezlana, Yesintek)

    Revised

    May 7, 2025

    CC-0058

    Bynfezia Pen, Sandostatin, or Sandostatin LAR (Octreotide) / Octreotide Agents

    Revised

    May 7, 2025

    CC-0130

    Imfinzi (durvalumab)

    Revised

    May 7, 2025

    CC-0094

    Pemetrexed

    Revised

    May 7, 2025

    CC-0078

    Orencia (abatacept)

    Revised

    HealthKeepers, Inc. is an independent licensee of the Blue Cross Blue Shield Association. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

    VABCBS-CD-079055-25-CPN78054

    Guideline UpdatesAnthem Blue Cross and Blue Shield | CommercialMay 1, 2025

    Clinical Criteria updates for specialty pharmacy are available

    Effective for dates of service on and after August 1, 2025, the following Clinical Criteria were developed and might result in previously covered services that may now be found not medically necessary.

    For Anthem, the health plan will manage the prior authorization of these specialty pharmacy drugs. Drugs used to treat oncology will still require prior authorization by Carelon Medical Benefits Management, Inc. This applies to members with our preferred provider organization (PPO) and Anthem HealthKeepers (HMO).

    Access the Clinical Criteria website here.

    Document number

    Clinical Criteria

    CC‑0029

    Dupixent (dupilumab)

    CC‑0269

    Nemluvio (nemolizumab‑ilto)

    CC‑0122

    Arzerra (ofatumumab)

    CC‑0128

    Atezolizumab (Tecentriq, Tecentriq Hybreza)

    CC‑0158

    Enhertu (fam‑trastuzumab deruxtecan‑nxki)

    CC‑0121

    Gazyva (obinutuzumab)

    CC‑0061

    Gonadotropin Releasing Hormone Analogs for the Treatment of Non‑Oncologic Indications

    CC‑0125

    Opdivo (nivolumab)

    CC‑0008

    Subcutaneous Hormonal Implants

    CC‑0261

    Winrevair (sotatercept‑csrk)

    Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

    VABCBS-CM-080576-25

    Coverage and Clinical GuidelinesHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsApril 1, 2025

    Medical Policies and Clinical Utilization Management Guidelines update

    Effective May 1, 2025

    The Medical Policies, Clinical Utilization Management (UM) Guidelines, and Third-Party Criteria below were developed and/or revised with expanded rationales, medical necessity indications, or criteria. Some may involve changes to policy position statements that might result in services that previously were covered being found to be not medically necessary.

    Please share this notice with other members of your practice and office staff.

    To view a guideline, visit the Medical Policies & Clinical UM Guidelines website.

    Medical Policies

    The Medical Policy and Technology Assessment Committee (MPTAC) approved the following Medical Policies applicable to HealthKeepers, Inc. These medical policies take effect May 1, 2025.

    Publish date

    Medical Policy number

    Medical Policy title

    Status

    10/1/2024

    DME.00011

    Electrical Stimulation as a Treatment for Pain and Other Conditions: Surface and Percutaneous Devices

    Revised

    10/1/2024

    DME.00052

    Brain Computer Interface Rehabilitation Devices

    New

    10/1/2024

    LAB.00026

    Systems Pathology and Multimodal Artificial Intelligence Testing for Cancerous and Precancerous Conditions

    Previously titled: Systems Pathology and Multimodal Artificial Intelligence Testing for Prostate Cancer

    Revised

    10/1/2024

    LAB.00051

    Per- and Polyfluoroalkyl Substances PFAS Testing

    New

    10/1/2024

    MED.00150

    Hepzato Kit™ (melphalan hepatic delivery system)

    New

    10/1/2024

    SURG.00032

    Patent Foramen Ovale and Left Atrial Appendage Closure Devices

    Previously titled: Patent Foramen Ovale and Left Atrial Appendage Closure Devices for Stroke Prevention

    Revised

    10/1/2024

    TRANS.00023

    Hematopoietic Stem Cell Transplantation for Multiple Myeloma and Other Plasma Cell Dyscrasias

    Revised

    Clinical UM Guidelines

    The MPTAC approved the following Clinical UM Guidelines applicable to HealthKeepers, Inc. These guidelines were adopted by the medical operations committee for Anthem HealthKeepers Plus members. These guidelines take effect May 1, 2025.

    Publish date

    Clinical UM Guideline number

    Clinical UM Guideline title

    Status

    10/1/2024

    CG-LAB-33

    Carcinoembryonic Antigen Testing

    New

    10/1/2024

    CG-LAB-35

    Cancer Antigen 19-9 Testing

    New

    10/1/2024

    CG-MED-39

    Bone Mineral Density Testing Measurement

    Revised

    10/1/2024

    CG-SURG-01

    Colonoscopy

    Revised

    10/1/2024

    CG-SURG-122

    Lingual Frenotomy for Ankyloglossia-Related Feeding Difficulties

    New

    10/1/2024

    CG-SURG-57

    Diagnostic Nasal Endoscopy

    Revised

    HealthKeepers, Inc. is an independent licensee of the Blue Cross Blue Shield Association. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

    VABCBS-CD-076621-25-CPN76180

    Coverage and Clinical GuidelinesAnthem Blue Cross and Blue Shield | Medicare AdvantageApril 24, 2025

    Medical Policies and Clinical Utilization Management Guidelines update

    Effective May 25, 2025

    The Medical Policies, Clinical Utilization Management (UM) Guidelines, and Third‑Party Criteria below were developed and/or revised with expanded rationales, medical necessity indications, or criteria. Some may involve changes to policy position statements that might result in services that previously were covered being found to be not medically necessary.

    Please share this notice with other members of your practice and office staff.

    To view a guideline, visit the Medical Policies & Clinical UM Guidelines website.

    Medical Policies
    The medical policy and technology assessment committee (MPTAC) approved the following Medical Policies applicable to Anthem. These medical policies take effect May 25, 2025.

    Publish date

    Medical Policy number

    Medical Policy title

    Status

    1/30/2025

    DME.00011

    Electrical Stimulation as a Treatment for Pain and Other Conditions: Surface and Percutaneous Devices

    Revised

    1/30/2025

    DME.00053

    Home Video-Assisted Robotic Rehabilitation Systems

    New

    1/30/2025

    LAB.00026

    Systems Pathology and Multimodal Artificial Intelligence Testing for Cancerous and Precancerous Conditions

    Revised

    1/30/2025

    LAB.00037

    Serologic Testing for Biomarkers of Irritable Bowel Syndrome (IBS)

    Revised

    1/30/2025

    MED.00151

    Gene Therapy for Aromatic L-Amino Acid Decarboxylase Deficiency

    New

    1/30/2025

    MED.00152

    Outpatient Intravenous Insulin Therapy

    New

    1/30/2025

    SURG.00165

    Histotripsy

    New

    1/30/2025

    TRANS.00029

    Hematopoietic Stem Cell Transplantation for Genetic Diseases and Aplastic Anemias

    Revised

    1/30/2025

    TRANS.00033

    Heart Transplantation

    Revised

    Clinical UM Guidelines
    The MPTAC approved the following Clinical UM Guidelines applicable to Anthem. These guidelines were adopted by the medical operations committee for Medicare Advantage members. These guidelines take effect May 25, 2025.

    Publish date

    Clinical UM Guideline number

    Clinical UM Guideline title

    Status

    1/30/2025

    CG-DME-06

    Compression Devices for Lymphedema

    Revised

    1/30/2025

    CG-MED-98

    Parenteral Antibiotics for the Treatment of Lyme Disease

    Conversion New

    1/30/2025

    CG-OR-PR-04

    Cranial Remodeling Bands and Helmets (Cranial Orthoses)

    Previously Titled: Cranial Remodeling Bands and Helmets (Cranial Orthotics)

    Revised

    1/30/2025

    CG-RAD-26

    Maternity Ultrasound in the Outpatient Setting

    Previous category and number: CG-MED-42

    Conversion New

    1/30/2025

    CG-SURG-123

    Autologous Fat Grafting and Injectable Soft Tissue Fillers

    Conversion New

    1/30/2025

    CG-SURG-124

    Viscocanalostomy

    Conversion New

    1/30/2025

    CG-SURG-125

    Canaloplasty

    Conversion New

    1/30/2025

    CG-THER-RAD-07

    Intravascular Coronary and Non-Coronary Brachytherapy

    Previously Titled: Intravascular Brachytherapy (Coronary and Non-Coronary)

    Revised

    Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

    MULTI-BCBS-CR-082359-25-CPN81285

    Coverage and Clinical GuidelinesAnthem Blue Cross and Blue Shield | CommercialAnthem Blue Cross and Blue Shield | Medicare AdvantageApril 30, 2025

    Updates to Carelon Medical Benefits Management, Inc. Clinical Appropriateness Guidelines

    Effective for dates of service on and after August 1, 2025, the following updates will apply to the Carelon Medical Benefits Management Clinical Appropriateness Guidelines. These updates are part of the annual review process to promote clinically appropriate, safe, and affordable healthcare services.

    Genetic testing

    Chromosomal microarray analysis:

    • Added neonatal death to the list of indications considered medically necessary.
    • Added new section for Optical Genome Mapping (OGM) to clarify as not medically necessary.

    Whole Exome Sequencing (WES) and Whole Genome Sequencing:

    • Clarified and restructured the criteria for improved readability.
    • Added Medically Necessary criteria for Prenatal and PostNatal testing
    • Added Not Medically Necessary statement for early neonatal death
    • Added note that WES may include comparator testing.

    Pharmacogenomic testing:

    • Deleted typo (“one” before “genotyping”) in first sentence
    • Added “considered medically necessary for genotyping” to title of Table 1
    • Added donanemab‑azbt for neurolytic genotyping for treatment of Alzheimer’s disease
    • Added deuruxolitinib for dermatologic genotyping for treatment of alopecia areata
    • Added NUDT15 risk allele for hematologic genotyping for thiopurine‑related myelosuppression risk in Asians and Hispanics
    • Clarified therapeutic area for Eliglustat as related to hematology rather than pediatrics

    Predictive and prognostic polygenic testing:

    • Updated Description/Scope and Rationale and added References

    Musculoskeletal

    Interventional pain management:

    • Epidural and intradiscal injection procedures — renamed to include intradiscal injections; clarified requirement for contrast to confirm the needle placement; clarified language addressing when a second injection is indicated; reworded requirements related to advanced imaging.
    • Diagnostic selective nerve root block (SNRB) — specified that imaging guidance with contrast to confirm needle position is required unless contraindicated; specified requirement for advanced imaging; clarified that post‑traumatic back pain contraindication applies only when the trauma is acute; added contraindication for cases where imaging studies have shown inadequate epidural space for needle placement at the target level.
    • Exclusions:
      • Added percutaneous intervertebral disc injection of allogeneic cellular and/or tissue‑based products to the exclusions section for epidural and intradiscal procedures and diagnostic selective root blocks.
      • Excluded substances other than corticosteroids (with or without local anesthetic) in therapeutic SI joint injections.
    • Intraosseous basivertebral nerve ablation — clarified that this procedure can be done in patients with Type I or Type II Modic changes on magnetic resonance imaging (MRI).
    • Sacroiliac joint (SI) injections — clarified that confirmation of needle position must include contrast unless there is a documented allergy:
      • Increased volume of injection to 2.5 cc, specified that a repeat SI joint injection is indicated when prior injection provided relief for at least 3 months
      • Increased number of repeat therapeutic intraarticular SI joint injections in a 12‑month period from 3 to 4.
    • Spinal cord stimulators — clarified that PDN refers to painful diabetic neuropathy:
      • Specified nonsurgical low back pain as an exclusion.

    As a reminder, ordering and servicing providers may submit preapproval requests to Carelon Medical Benefits Management using the following:

    • Access the Carelon Medical Benefits Management provider portal directly at www.providerportal.com:
      • Online access is available 24/7 to process orders in real‑time and is the fastest and most convenient way to request authorization.

    For questions related to guidelines, please email Carelon Medical Benefits Management at MedicalBenefitsManagement.guidelines@Carelon.com. Additionally, you may access and download a copy of the current and upcoming guidelines on the Carelon Medical Benefits Management website by visiting guidelines.carelonmedicalbenefitsmanagement.com.

    Carelon Medical Benefits Management, Inc. is an independent company providing utilization management services on behalf of the health plan.

    Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

    MULTI-BCBS-CRCM-078958-25-CPN78066

    Coverage and Clinical GuidelinesAnthem Blue Cross and Blue Shield | CommercialMay 1, 2025

    Coverage and Clinical Guidelines update August 1, 2025

    Special note: The services addressed in the coverage guidelines presented in this document will require authorization for all our products offered by Anthem Blue Cross and Blue Shield and its affiliate HealthKeepers, Inc. except for services offered to Anthem HealthKeepers Plus members. Other exceptions are Medicare Advantage and the Blue Cross and Blue Shield Service Benefit Plan (also called the Federal Employee Program® or FEP®). A pre‑determination can be requested for our Anthem PPO products.

    Anthem will implement the following new and revised Coverage Guidelines effective August 1, 2025. These guidelines impact all our products except for Anthem HealthKeepers Plus, Medicare Advantage, and the Blue Cross and Blue Shield Service Benefit Plan (also called the Federal Employee Program or FEP). These guidelines were among those recently approved at the Medical Policy and Technology Assessment Committee meeting held on February 20, 2025.

    The guidelines addressed in this edition of Provider News are:

    • CG‑SURG‑119: Treatment of Varicose Veins (Lower Extremities)
    • CG‑SURG‑123: Autologous Fat Grafting and Injectable Soft Tissue Fillers
    • SURG.00011: Products for Wound Healing and Soft Tissue Grafting: Investigational (previously titled: Allogeneic, Xenographic, Synthetic, Bioengineered, and Composite Products for Wound Healing and Soft Tissue Grafting)
    • SURG.00155: Cryosurgery of Peripheral Nerves (previously titled: Cryoneurolysis)

    Treatment of Varicose Veins (Lower Extremities) (CG‑SURG‑119)

    This clinical guideline addresses various modalities for the treatment of valvular incompetence (reflux) of the great saphenous vein (GSV), anterior accessory great saphenous vein (AAGSV)/anterior saphenous vein (ASV), or small saphenous vein (SSV) (also known as greater saphenous vein or lesser saphenous vein, respectively) and associated varicose tributaries as well as telangiectatic dermal veins.

    Revisions include addition of the VenoValve device which is considered not medically necessary for the treatment of chronic venous insufficiency in the lower extremities.

    The CPT® and HCPCS codes associated with this revised clinical guideline are: 36465, 36466, 36470, 36471, 36475, 36476, 36478, 36479, 37799, 36473, 36474, 36482, 36483, 0524T, 37241, 36468, 96999, and S2202.

    Autologous Fat Grafting and Injectable Soft Tissue Fillers (CG‑SURG‑123)

    This guideline addresses autologous fat grafting (autologous fat transfer) and injectable soft tissue fillers.

    The revision to this guideline includes the addition of code D9914.

    Other CPT and HCPCS codes associated with this guideline are: 11950‑11954, 17999, 31574, C1878, G0429, L8607, L8699, Q2026, and Q2028.

    Products for Wound Healing and Soft Tissue Grafting: Investigational (previously titled: Allogeneic, Xenographic, Synthetic, Bioengineered, and Composite Products for Wound Healing and Soft Tissue Grafting) (SURG.00011)

    This guideline addresses the use of soft tissue (for example, skin, ligament, cartilage) substitutes in wound healing and surgical procedures. It now addresses products that are considered investigational and not medically necessary for all uses. The product list has been updated, and products with medical necessity criteria have been moved to CG‑SURG‑127.

    The CPT codes associated with this guideline are: 31574, 46707, 0627T, 0628T, 0629T, 0630T, 15150, 15151, 15152, 15155, 15156, 15157, 15271, 15272, 15273, 15274, 15275, 15276, 15277, 15278, 15777, 29999, 17999, 65778, 65779, 65780, C5271, C5272, C5273, C5274, C5275, C5276, C5277, C5278, A2001, A2002, A2004, A2005, A2006, A2007, A2008, A2009, A2010, A2011, A2012, A2013, A2014, A2015, A2016, A2017, A2018, A2019, A2020, A2021, A2022, A2023, A2024, A2025, A2026, A2027, A2028, A2029, C1763, C9352, C9353, C9354, C9355, C9356, C9361, C9364, C9399, C9796, G0428, Q4100, Q4103, Q4108, Q4111, Q4112, Q4113, Q4114, Q4117, Q4118, Q4123, Q4125, Q4126, Q4127, Q4128, Q4132, Q4133, Q4134, Q4135, Q4137, Q4138, Q4139, Q4140, Q4141, Q4142, Q4143, Q4145, Q4146, Q4147, Q4148, Q4149, Q4150, Q4152, Q4153, Q4155, Q4156, Q4157, Q4159, Q4161, Q4162, Q4163, Q4164, Q4165, Q4166, Q4167, Q4168, Q4169, Q4170, Q4171, Q4173, Q4174, Q4175, Q4176, Q4177, Q4178, Q4179, Q4180, Q4181, Q4183, Q4184, Q4185, Q4188, Q4189, Q4190, Q4191, Q4192, Q4193, Q4194, Q4195, Q4196, Q4197, Q4198, Q4199, Q4200, Q4201, Q4202, Q4203, Q4204, Q4205, Q4206, Q4208, Q4209, Q4211, Q4212, Q4213, Q4214, Q4215, Q4216, Q4217, Q4218, Q4219, Q4220, Q4221, Q4222, Q4224, Q4225, Q4226, Q4227, Q4229, Q4230, Q4231, Q4232, Q4233, Q4234, Q4235, Q4236, Q4237, Q4238, Q4239, Q4240, Q4241, Q4242, Q4245, Q4246, Q4247, Q4248, Q4249, Q4250, Q4251, Q4252, Q4253, Q4254, Q4255, Q4256, Q4257, Q4258, Q4259, Q4260, Q4261, Q4262, Q4263, Q4264, Q4265, Q4266, Q4267, Q4268, Q4269, Q4270, Q4271, Q4272, Q4273, Q4274, Q4275, Q4276, Q4278, Q4279, Q4280, Q4281, Q4282, Q4284, Q4285, Q4286, Q4287, Q4288, Q4289, Q4290, Q4291, Q4292, Q4293, Q4294, Q4295, Q4296, Q4297, Q4298, Q4299, Q4300, Q4301, Q4302, Q4303, Q4304, Q4305, Q4306, Q4307, Q4308, Q4309, Q4310, Q4311, Q4312, Q4313, Q4314, Q4315, Q4316, Q4317, Q4318, Q4319, Q4320, Q4321, Q4322, Q4323, Q4324, Q4325, Q4326, Q4327, Q4328, Q4329, Q4330, Q4331, Q4332, Q4333, Q4336, Q4337, Q4338, Q4339, Q4340, Q4341, Q4342, Q4343, Q4344, Q4345, Q4346, Q4347, Q4348, Q4349, Q4350, Q4351, Q4352, Q4353, Q4354, Q4355, Q4356, Q4357, Q4358, Q4359, Q4360, Q4361, Q4362, Q4363, Q4364, Q4365, Q4366, Q4367.

    Cryosurgery of Peripheral Nerves (Previously Titled: Cryoneurolysis) (SURG.00155)

    This guideline addresses cryosurgical techniques for peripheral nerves that create a temporary nerve block through application of extreme cold to the selected site for treatment. These techniques are known as cryoneurolysis, cryoanalgesia, and cryoablation of peripheral nerves.

    Revisions include coding additions and a change to the position statement that cryosurgical techniques (for example, cryoneurolysis and cryoablation) of peripheral nerves are considered investigational and not medically necessary for all indications.

    The CPT and HCPCS codes associated with this coverage guideline are: 0440T, 0441T, 0442T, 64999, C9808, C9809.

    These coverage guidelines are available for review on our website at https://anthem.com/provider.

    Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

    VABCBS-CM-080457-25

    Prior AuthorizationHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsApril 11, 2025

    Prior authorization requirement changes

    Effective June 1, 2025, precertification/prior authorization requirements will change for the following code(s). The medical code(s) listed below will require precertification/prior authorization by HealthKeepers, Inc. for Medicaid members. Federal and state law, as well as state contract language and Centers for Medicare & Medicaid Services guidelines, including definitions and specific contract provisions/exclusions take precedence over these precertification/prior authorization rules and must be considered first when determining coverage. If the requirements are not met, those services may be deemed ineligible for payment. Providers may appeal online through Availity Essentials or by phone by calling Provider Services with additional information which may include medical records.

    Prior authorization requirements will be added for the following code(s):

    • J9248 — Injection, melphalan (Hepzato), 1 mg
    • L5841 — Addition, endoskeletal knee-shin system, polycentric, pneumatic swing, and stance phase control

    To request precertification/prior authorization, you may use one of the following methods:

    • Web: Once logged in to Availity Essentials at https://Availity.com.
    • Fax: 800-964-3627
    • Phone: 800-901-0020

    Not all PA requirements are listed here. Detailed precertification/prior authorization requirements are available to providers on https://providers.anthem.com/virginia-provider/resources/prior-authorization-requirements or for contracted providers by accessing https://Availity.com. Providers may also call Provider Services at 800‑901‑0020 for assistance with PA requirements.

    UM AROW #: A2025M2967

    HealthKeepers, Inc. is an independent licensee of the Blue Cross Blue Shield Association. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

    VABCBS-CD-079480-25-CPN78334

    PharmacyHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsApril 29, 2025

    New preapproval rules for medications

    Effective for dates of service on or after June 1, 2025, the following medication codes will require preapproval.

    Including a national drug code (NDC) on your medical claim is necessary for claims processing.

    For more information, click on the Clinical Criteria links in the table below or visit Clinical Criteria and enter the code in the search window.

    Clinical Criteria

    HCPCS or CPT® code(s)

    Drug name

    CC-0267

    C9399, J3590

    Ebglyss (lebrikizumab-lbkz)

    CC-0268

    J9161

    Lymphir (denileukin diftitox-cxdl)

    CC-0270

    J9038

    Niktimvo (axatilmab-csfr)

    CC-0011

    J2351

    Ocrevus Zunovo (ocrelizumab/hyaluronidase-ocsq)

    Note: Preapproval requests for certain medications may require additional documentation to determine medical necessity.

    What if I need assistance?

    If you have any questions, contact your local provider relationship management representative or Provider Services at 800‑901‑0020.

    HealthKeepers, Inc. is an independent licensee of the Blue Cross Blue Shield Association. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

    VABCBS-CD-079711-25-CPN78407

    PharmacyAnthem Blue Cross and Blue Shield | Medicare AdvantageApril 18, 2025

    New specialty pharmacy medical step therapy requirement

    Effective June 1, 2025, the following Medicare Part B medication from the current Clinical Criteria Guidelines will be included in our medical step therapy preapproval review process. Step therapy review will apply upon preapproval initiation in addition to the current medical necessity review (as is current procedure). Step therapy will not apply for members who are actively receiving the medication listed below.

    Visit our Clinical Criteria page to search for specific criteria.

    Clinical Criteria

    Drug

    Status

    CC‑0166

    Hercessi (trastuzumab‑strf)

    Non‑preferred

    Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

    MULTI-BCBS-CR-077570-25-CPN77133

    PharmacyAnthem Blue Cross and Blue Shield | Medicare AdvantageApril 18, 2025

    Specialty pharmacy preapproval list update

    Effective for dates of service on and after August 1, 2025, the specialty Medicare Part B drug listed in the table below will be included in our preapproval review process.

    Federal and state law, state contract language, and CMS guidelines, including definitions and specific contract provisions/exclusions, take precedence over preapproval rules and must be considered first when determining coverage. Claims that do not comply with these new requirements may not be approved.

    HCPCS code

    Medicare Part B drug

    Q5136

    Jubbonti; Wyost (denosumab‑bbdz)

    Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

    MULTI-BCBS-CR-077559-25-CPN77132