January 2025 Provider Newsletter

Contents

AdministrativeAnthem Blue Cross and Blue Shield | CommercialAnthem Blue Cross and Blue Shield | Medicare AdvantageHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsJanuary 1, 2025

New year, new labs: LabCorp and Quest Diagnostics now in‑network for Virginia plans

AdministrativeAnthem Blue Cross and Blue Shield | Medicare AdvantageJanuary 1, 2025

D‑SNP members can earn rewards by participating in select healthcare activities

AdministrativeHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsJanuary 1, 2025

Updates to correct coding editing

AdministrativeAnthem Blue Cross and Blue Shield | CommercialJanuary 1, 2025

CAA: Providers required to verify online provider directory information

AdministrativeHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsJanuary 1, 2025

Important updates regarding COVID-19 vaccine and testing policies

Digital SolutionsAnthem Blue Cross and Blue Shield | CommercialAnthem Blue Cross and Blue Shield | Medicare AdvantageHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsDecember 30, 2024

Enhance patient coordination with Total Member View

Digital SolutionsAnthem Blue Cross and Blue Shield | CommercialHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsDecember 26, 2024

Availity Essentials maternity update for providers

Education & TrainingAnthem Blue Cross and Blue Shield | CommercialAnthem Blue Cross and Blue Shield | Medicare AdvantageHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsJanuary 1, 2025

Enhance billing and coding accuracy with new Payment Integrity training

Education & TrainingAnthem Blue Cross and Blue Shield | CommercialAnthem Blue Cross and Blue Shield | Medicare AdvantageHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsJanuary 1, 2025

Enhance billing and coding accuracy with new Payment Integrity training

Guideline UpdatesAnthem Blue Cross and Blue Shield | Medicare AdvantageDecember 6, 2024

Clinical Criteria updates

Coverage and Clinical GuidelinesAnthem Blue Cross and Blue Shield | Medicare AdvantageDecember 4, 2024

Medical Policies and Clinical Utilization Management Guidelines update

Coverage and Clinical GuidelinesAnthem Blue Cross and Blue Shield | CommercialDecember 26, 2024

Coverage Guidelines and Clinical Guidelines update, April 1, 2025

Coverage and Clinical GuidelinesHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsDecember 26, 2024

Updates to Carelon Medical Benefits Management, Inc. Clinical Appropriateness Guidelines

Coverage and Clinical GuidelinesAnthem Blue Cross and Blue Shield | CommercialAnthem Blue Cross and Blue Shield | Medicare AdvantageDecember 19, 2024

Updates to Carelon Medical Benefits Management, Inc. Clinical Appropriateness Guidelines

Products & ProgramsAnthem Blue Cross and Blue Shield | CommercialJanuary 1, 2025

Introducing Coupe Health — quality care with clear pricing and no upfront payments

Federal Employee Program (FEP)Anthem Blue Cross and Blue Shield | CommercialJanuary 1, 2025

2025 FEHB and PSHB information available online

PharmacyAnthem Blue Cross and Blue Shield | Medicare AdvantageDecember 23, 2024

Specialty pharmacy precertification list expansion

PharmacyAnthem Blue Cross and Blue Shield | Medicare AdvantageDecember 31, 2024

Important information about specialty prescriptions

PharmacyAnthem Blue Cross and Blue Shield | Medicare AdvantageJanuary 1, 2025

Kroger Specialty Pharmacy acquisition

PharmacyAnthem Blue Cross and Blue Shield | CommercialDecember 27, 2024

Weight management program overview

PharmacyAnthem Blue Cross and Blue Shield | Medicare AdvantageDecember 23, 2024

Specialty Pharmacy Precertification and Step Therapy list expansion

PharmacyHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsDecember 19, 2024

Virginia’s Medicaid Preferred Drug List (PDL)/ Common Core Formulary

PharmacyAnthem Blue Cross and Blue Shield | Medicare AdvantageDecember 16, 2024

Shortage of repackaged bevacizumab for ophthalmic use

Quality ManagementAnthem Blue Cross and Blue Shield | CommercialAnthem Blue Cross and Blue Shield | Medicare AdvantageHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsOctober 25, 2024

Time to prepare for HEDIS medical record review

VABCBS-CDCRCM-074639-24

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).

AdministrativeAnthem Blue Cross and Blue Shield | CommercialAnthem Blue Cross and Blue Shield | Medicare AdvantageHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsJanuary 1, 2025

New year, new labs: LabCorp and Quest Diagnostics now in‑network for Virginia plans

As we enter the new year 2025, care providers have the opportunity to initiate member screenings and lab work without delay. To help detect and manage health issues in a timely manner, setting a proactive course for member wellness throughout the year.

Even broader access for members and more options for care providers

We are pleased to inform you that starting January 1, 2025, both LabCorp and Quest Diagnostics are in‑network providers for our Commercial HealthKeepers HMO, Medicare Advantage HMO, and Anthem HealthKeepers Plus plans in Virginia. Not only does this expansion broaden the spectrum of diagnostic options available, but it also enhances convenience for members through increased specimen draw locations.

By expanding our network, members and care providers will benefit from:

  • Increased convenient testing locations and appointment scheduling: Online appointment scheduling, conveniently located patient service centers, and timely access to results.
  • Expanded testing options including specialty testing expertise: Broad menu of routine and esoteric tests including molecular, genetic, and genomic testing.
  • Streamlined workflow and enhanced efficiency: Easy to use lab management services for ordering tests and supplies, scheduling a specimen pickup, and tracking order status.

Care providers are encouraged to communicate this update to their patients and leverage the expanded network for efficient and effective care delivery. Ensuring early and routine screenings aligns with our commitment to comprehensive, preventive healthcare, contributing to better health outcomes for all.

We are committed to helping patients more easily access the care they need. You can find our participating laboratories — including LabCorp and Quest Diagnostics — in our online provider directory at Find Care.

Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

VABCBS-CDCRCM-074887-24

AdministrativeAnthem Blue Cross and Blue Shield | Medicare AdvantageJanuary 1, 2025

D‑SNP members can earn rewards by participating in select healthcare activities

On January 1, 2025, we launched Health Perks, a new incentive program that rewards members for completing select healthcare activities.

This program is available for a select number of our plans. Please confirm member eligibility before promoting the program benefits. For more information or to verify eligibility, benefits, or account details, call the number located on the back of the member’s ID card.

Limited health plan eligibility

These are the Health Perks plans eligible for rewards.

Plan number

State

Plan

H4346-014-000

CO

Anthem Dual Advantage (HMO D-SNP)

H2836-006-000

CT

Anthem Full Dual Advantage (PPO D-SNP)

H5854-008-000

CT

Anthem Full Dual Advantage 2 (HMO D-SNP)

H5854-013-000

CT

Anthem Full Dual Advantage Select (HMO D-SNP)

H4036-032-000

GA

Anthem Full Dual Advantage (PPO D-SNP)

H4036-039-000

GA

Anthem Dual Advantage (PPO D-SNP)

H5422-018-000

GA

Anthem Dual Advantage (HMO D-SNP)

H5422-019-000

GA

Anthem Full Dual Advantage (HMO D-SNP)

H3447-020-000

IN

Anthem Full Dual Advantage (HMO D-SNP)

H3447-046-000

IN

Anthem Dual Advantage (HMO D-SNP)

H3447-048-000

IN

Anthem Full Dual Advantage Aligned (HMO D-SNP)

H3447-055-000

IN

Anthem Full Dual Advantage Aligned NFLOC (HMO D-SNP)

H9525-007-000

KY

Anthem Full Dual Advantage (HMO D-SNP)

H9525-016-000

KY

Anthem Dual Advantage (HMO D-SNP)

H9525-019-000

KY

Anthem Full Dual Advantage 2 (HMO D-SNP)

H3447-018-000

MO

Anthem Full Dual Advantage (HMO D-SNP)

H3447-047-000

MO

Anthem Dual Advantage (HMO D-SNP)

H3447-053-000

MO

Anthem Full Dual Advantage 2 (HMO D-SNP)

H4346-025-000

NV

Anthem Full Dual Advantage (HMO D-SNP)

H4346-026-000

NV

Anthem I Carelon Full Dual Advantage (HMO D-SNP)

H8432-041-000

NY

Anthem HealthPlus Full Dual Advantage LTSS (HMO D-SNP)

H8432-042-000

NY

Anthem HealthPlus Full Dual Advantage (HMO D-SNP)

H3655-033-000

OH

Anthem Full Dual Advantage (HMO D-SNP)

H3655-048-000

OH

Anthem Dual Advantage (HMO D-SNP)

H3655-049-000

OH

Anthem Full Dual Advantage 2 (HMO D-SNP)

H2441-001-000

VA

Wellpoint Dual Advantage 2 (HMO D-SNP)

H9525-003-000

WI

Anthem Full Dual Advantage (HMO D-SNP)

H9525-012-000

WI

Anthem Dual Advantage (HMO D-SNP)

H9525-018-000

WI

Anthem Full Dual Advantage 2 (HMO D-SNP)

Health Perks rewards

These are the eligible healthcare activities, member rewards, and claim codes.

Healthcare activity

Reward amount

Eligible claim codes

Annual wellness visit/annual physical

$30

99381, 99382, 99383, 99384, 99385, 99386, 99387, 99391, 99392, 99393, 99394, 99395, 99396, 99397, 99401, 99402, 99403, 99404, 99411, 99412, G0438, G0439, G0463, G0468, Z00.00, Z00.01, Z00.8

Breast cancer screening

$20

77061, 77062, 77063, 77065, 77066, 77067

Colorectal screening

$30

4522, 4523, 4525, 4542, 4543, 44388, 44389, 44390, 44391, 44392, 44394, 44401, 44402, 44403, 44404, 44405, 44406, 44407, 44408, 45378, 45379, 45380, 45381, 45382, 45384, 45385, 45386, 45388, 45389, 45390, 45391, 45392, 45393, 45398, G0105, G0121, 74261, 74262, 74263, 4524, 45330, 45331, 45332, 45333, 45334, 45335, 45337, 45338, 45340, 45341, 45342, 45346, 45347, 45349, 45350, G0104

Fecal occult blood test

$10

82270, 82274, G0328, 81528

Bone density screening

$10

8898, 76977, 77078, 77080, 77081, 77085, 77086, BP48ZZ1, BP49ZZ1, BP4GZZ1, BP4HZZ1, BP4LZZ1, BP4MZZ1, BP4NZZ1, BP4PZZ1, BQ00ZZ1, BQ01ZZ1, BQ03ZZ1, BQ04ZZ1, BR00ZZ1, BR07ZZ1, BR09ZZ1, BR0GZZ1, J0897, J1740, J3489, J3110, J3111

Flu vaccine

$10

90630, 90653, 90654, 90656, 90658, 90661, 90662, 90673, 90674, 90682, 90686, 90688, 90689, 90694, 90756, 90660, 90672


Claim coverage notes:

  • For colonoscopies, annual wellness visits, and breast cancer screenings, members will not have out‑of‑pocket costs or a copayment when performed by an in‑network provider:
    • Note: A cost share may be applicable for any additional services or tests conducted during the visit for each service listed in the healthcare activity chart above.
  • For bone density screenings, Medicare Part B (for doctor visits, outpatient procedures, preventive services, home health services, and DME) covers this test once every 24 months (or more often if medically necessary) when at least one of the following conditions is met:
    • Their care provider has determined they are estrogen‑deficient and at risk for osteoporosis based on their medical history and other findings.
    • Their X‑rays show possible osteoporosis, osteopenia, or vertebral fractures.
    • They are taking prednisone or steroid‑type drugs or are planning to begin this treatment.
    • They have been diagnosed with primary hyperparathyroidism.
    • They are being monitored to see if their osteoporosis drug therapy is working.

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-CR-075375-24-CPN75369, MULTI-BCBS-CR-078045-25

AdministrativeHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsJanuary 1, 2025

Updates to correct coding editing

Effective for Medicaid claims processed on or after February 1, 2025, we are updating our professional editing system to align with the Centers for Medicaid & Medicare Service (CMS) for the following services:

  • Appropriate billing of anatomic right (RT) and left (LT) modifiers:
    • According to CMS policy, orthotics or prosthetics that can be billed bilaterally in nature require the use of RT and/or LT (Left) modifiers to identify the side of the body where the orthotic or prosthetic service is performed. The following code groups, which are bilateral in nature, will be denied if billed without an RT or LT modifier:
      • Ankle foot/knee ankle foot orthotics (KAFO)
      • External breast prosthesis
      • Eye prosthesis
      • Facial prosthesis
      • Knee and arm orthotics
      • Lower limb prosthesis
      • Orthopedic footwear
      • Upper limb prosthesis

Claim lines not billed in accordance with the correct coding guidance outlined above will be denied. If you disagree with a claim reimbursement decision, please follow the claim dispute process (including submission of such documentation with the dispute) as outlined in the provider manual.

If you have questions about this communication or need assistance with any other items, contact your provider relationship management representative.

HealthKeepers, Inc. is an independent licensee of the Blue Cross Blue Shield Association. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

VABCBS-CD-072861-24

AdministrativeAnthem Blue Cross and Blue Shield | CommercialJanuary 1, 2025

CAA: Providers required to verify online provider directory information

At a glance:

  • The Consolidated Appropriations Act (CAA) requires care providers to validate their online directory details every 90 days to remain listed.
  • Anthem's provider data management (PDM) on Availity Essentials enables care providers to verify and update their information efficiently.
  • Care providers can submit data updates through the PDM's Roster Automation solution using a standard Microsoft Excel document.

The CAA of 2021 requires care providers to review and verify the accuracy of the following information in the online provider directory every 90 days:

  • Provider/facility name
  • Address
  • Specialty
  • Phone number
  • Digital contact information

Providers who fail to verify their information every 90 days may be removed from the online provider directory.

Providers will be reinstated to the online provider directory once verification is complete.

Anthem uses a proactive monitoring and correction program to further ensure provider directory data is accurate. The program uses technology and various data sources to confirm the status and accuracy of the directory data. Providers may be removed from the directory when it is determined the provider data is inaccurate.

Review, verify, and update your directory information

To review, verify, and update your online directory information, Anthem uses the provider data management (PDM) capabilities of Availity Essentials to update provider or facility data. Using the Availity PDM application meets the verification requirement to validate provider demographic data set by the CAA.

PDM features include:

  • Updating provider demographic information for all assigned payers in one location.
  • Verifying and managing current provider demographic information.
  • Monitoring submitted demographic updates in real-time with a digital dashboard.
  • Reviewing the history of previously verified data.

To access the PDM application, log on to https://Availity.com and go to My Providers > Provider Data Management. Administrators are automatically granted access to PDM. Additional staff may be given access to PDM by an administrator. To find your administrator, go to My Account Dashboard > My Account > Organization(s) > Administrator Information. View the Availity PDM quick start guide here (PDF).

Use Roster Automation to submit provider demographic changes

Within the PDM application, providers also have the choice and flexibility to request data updates using our Roster Automation solution by submitting a spreadsheet via a roster upload.

Provider data additions, changes, and terminations, including requests to suppress a provider from provider directories, are submitted on a standardized Microsoft Excel document. Provider suppression should occur for office locations at which the provider does not routinely accept patient appointments (for example, the provider only covers/floats at that location).

The resources for this process are available on our website. Visit Anthem.com > For Providers > Forms and Guides. The following two resources appear under the Digital Tools category:

  • Roster Automation Rules of Engagement: This is a reference document available to ensure error-free submissions for accurate and timely updates through automation.
  • Roster Automation Standard Template: Use this template to submit your information. More detailed instructions on formatting and submission requirements can be found on the first tab of the template, User Reference Guide.

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-CM-072651-24-CPN72642

AdministrativeHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsJanuary 1, 2025

Important updates regarding COVID-19 vaccine and testing policies

In response to the end of federal funding for COVID-19 flexibilities, effective September 30, 2024, the following changes apply to all Department of Medical Assistance Services (DMAS) fee-for-service (FFS) and all contracted managed care organizations. We are aligned with these policies.

Below is a summary of the key updates:

COVID-19 vaccines:

  • The enhanced $40 vaccine administration fee for pharmacy providers will be discontinued. Moving forward, the vaccine administration fee will be reimbursed at our customary rate for all providers.
  • We will continue reimbursing providers for all commercially available COVID-19 vaccines approved by the Advisory Committee on Immunization Practices (ACIP).

COVID-19 testing:

  • Effective October 1, 2024, COVID-19 at-home, self-swab testing products are not reimbursable.
  • Rapid COVID-19 tests and polymerase chain reaction (PCR) COVID-19 tests will continue to be covered for tests administered by providers, clinics, and federally qualified health centers. At‑home and pharmacy tests are not eligible.
  • The federal government resumed offering up to four free at-home COVID-19 tests via COVIDtests.gov in late September 2024.

Lagevrio:

  • Currently, Lagevrio is considered an investigational drug and has not received FDA approval.
  • Without FDA approval, Lagevrio will not be covered under the Medicaid pharmacy or medical benefit.

The full notice provided by DMAS can be found here.

Thank you for your attention to these updates and for your ongoing commitment to providing exemplary care to our members. If you have any questions about this communication, call Provider Services at 800-901-0020.

HealthKeepers, Inc. is an independent licensee of the Blue Cross Blue Shield Association. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

VABCBS-CD-071156-24

ATTACHMENTS (available on web): End of COVID-19 Flexibilities_ Vaccines and Testing Effective October 1, 2024 (pdf - 0.12mb)

Digital SolutionsAnthem Blue Cross and Blue Shield | CommercialAnthem Blue Cross and Blue Shield | Medicare AdvantageHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsDecember 30, 2024

Enhance patient coordination with Total Member View

At a glance:

  • Total Member View (TMV) provides a full 360‑degree view of patient health and treatment history.
  • Easily identify and provide feedback on patients missing essential preventive screenings, follow‑up appointments, or necessary treatments.
  • User‑friendly guides available for seamless navigation and usage of TMV.

TMV is a dashboard you can access through Payer Spaces in the Availity Essentials platform that gives you a full 360‑degree view of your patient’s health and treatment history to help you facilitate care coordination. You can drill down to specific items in a patient’s medical record to retrieve demographic information, care summaries, claims details, authorization details, pharmacy information, and care management‑related activities.

TMV is replacing the previous Patient 360 (P360) dashboard that you may have used to access your patient’s medical records. The TMV user interface is purple and says Total Member View in the upper right corner. TMV highlights include viewing your patients who have a care gap and providing feedback on care gaps. If you were a user of the P360 dashboard, moving to Total Member View will be a simple transition.

Viewing your patients who have a care gap:

  • After selecting the Total Member View application tile in Payer Spaces, you will be taken to the Summary tab.
  • Within the Summary tab, locate and select the care gap alert name on the Active Alerts card.

Providing feedback on care gaps:

  • Select the line item of the care gap on the Active Alerts card you would like to provide feedback on. A Care Gap Alert Feedback Entry dialog box will display.
  • From the Latest Feedback field, select the drop‑down arrow, then select the type of feedback you would like to provide (for example, My Patient is compliant with message suggestion, My Patient will not likely comply with this suggestion).
  • Once selected, choose Save.

User guide

The Total Member View Availity User Guide illustrates step‑by-step instructions on accessing and navigating through the Availity Essentials platform and how to use the system. This guide is available through the Digital Solutions Learning Hub.

We are committed to finding solutions that help our care provider partners offer quality services to our members.

Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

VABCBS-CDCRCM-071450-24

Digital SolutionsAnthem Blue Cross and Blue Shield | CommercialHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsDecember 26, 2024

Availity Essentials maternity update for providers

We are updating the maternity notification process at https://Availity.com to make it more user‑friendly.

When specific conditions are met regarding maternity, a screen will appear after the Eligibility & Benefits (E&B) request and prior to the E&B response screen.

On this screen, users will be prompted to answer a few simple questions:

  • Is the patient currently pregnant? Yes or no.

If the answer is yes, users will also be asked:

  • What is the estimated delivery date?
  • What is or was the first prenatal visit date?

After answering these questions, select Submit to proceed to the E&B response screen.

Answering these questions is optional. However, providing this information assists us with gathering relevant maternity information promptly and efficiently. Please note that this process does not replace the Notification of Pregnancy (NOP) process.

Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

NYBCBS-CDCM-074384-24-CPN73956, VABCBS-CDCM-074389-24-CPN73956

Education & TrainingAnthem Blue Cross and Blue Shield | CommercialAnthem Blue Cross and Blue Shield | Medicare AdvantageHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsJanuary 1, 2025

Enhance billing and coding accuracy with new Payment Integrity training

We’re excited to introduce two new Payment Integrity trainings available on our Digital Solutions Learning Hub:

  • Payment Integrity: Emergency Dept Evaluation and Management Services
  • Payment Integrity: Outpatient Evaluation and Management Services

With an initial focus on these two key educational initiatives, our purpose is to amplify your billing and coding accuracy.

More trainings will be announced throughout the year.

Discover what our Digital Solutions Learning Hub has to offer.

Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

VABCBS-CDCRCM-072260-24-CPN72085, VABCBS-CDCRCM-075949-24-CPN75258, VABCBS-CDCRCM-077835-25-CPN77515, VABCBS-CDCRCM-080184-25-CPN79720

Education & TrainingAnthem Blue Cross and Blue Shield | CommercialAnthem Blue Cross and Blue Shield | Medicare AdvantageHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsJanuary 1, 2025

Enhance billing and coding accuracy with new Payment Integrity training

We’re excited to introduce two new Payment Integrity trainings available on our Digital Solutions Learning Hub: Payment Integrity: Emergency Dept Evaluation and Management Services and Payment Integrity: Outpatient Evaluation and Management Services. With an initial focus on these two key educational initiatives, our purpose is to amplify your billing and coding accuracy.

More trainings will be announced throughout the year.

Discover what our Digital Solutions Learning Hub has to offer.

Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

VABCBS-CDCRCM-072260-24-CPN72085

Guideline UpdatesAnthem Blue Cross and Blue Shield | Medicare AdvantageDecember 6, 2024

Clinical Criteria updates

Effective January 9, 2025

Summary: On September 20, 2024 and October 2, 2024 the Pharmacy and Therapeutic (P&T) Committee approved the following Clinical Criteria applicable to the medical drug benefit for Anthem. These policies were developed, revised, or reviewed to support clinical coding edits.

Visit Clinical Criteria to search for specific policies. For questions or additional information, use this email.

Please see the explanation/definition for each category of Clinical Criteria below:

  • New: newly published criteria
  • Revised: addition or removal of medical necessity requirements, new document number
  • Updates marked with an asterisk (*) notate that the criteria may be perceived as more restrictive

Please share this notice with other members of your practice and office staff.

Please note:

  • The Clinical Criteria listed below applies only to the medical drug benefits contained within the member’s medical policy. This does not apply to pharmacy services.
  • This notice is meant to inform the provider of new or revised criteria that has been adopted by Anthem only. It does not include details regarding any authorization requirements. Authorization rules are communicated via a separate notice.

Effective date

Clinical Criteria number

Clinical Criteria title

New or revised

January 9, 2025

*CC-0267

Ebglyss (lebrikizumab-lbkz)

New

January 9, 2025

*CC-0268

Lymphir (denileukin diftitox-cxdl)

New

January 9, 2025

*CC-0269

Nemluvio (nemolizumab-ilto)

New

January 9, 2025

*CC-0270

Niktimvo (axatilmab-csfr)

New

January 9, 2025

*CC-0271

Tecelra (afamitresgene autoleucel)

New

January 9, 2025

*CC-0012

Brineura (cerliponase alfa)

Revised

January 9, 2025

*CC-0250

Veopoz (pozelimab-bbfg)

Revised

January 9, 2025

*CC-0072

Vascular Endothelial Growth Factor (VEGF) Inhibitors

Revised

January 9, 2025

*CC-0029

Dupixent (dupilumab)

Revised

January 9, 2025

CC-0201

Rybrevant (amivantamab-ymjw)

Revised

January 9, 2025

CC-0130

Imfinzi (durvalumab)

Revised

January 9, 2025

*CC-0002

Colony Stimulating Factor Agents

Revised

January 9, 2025

CC-0050

Monoclonal Antibodies to Interleukin-23

Revised

January 9, 2025

*CC-0011

Ocrevus (ocrelizumab)/Ocrevus Zunovo (ocrelizumab/hyaluronidase-ocsq)

Revised

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-CR-071481-24-CPN71236

Coverage and Clinical GuidelinesAnthem Blue Cross and Blue Shield | Medicare AdvantageDecember 4, 2024

Medical Policies and Clinical Utilization Management Guidelines update

Effective January 5, 2024

The Medical Policies, Clinical Utilization Management (UM) Guidelines, and Third­-Party Criteria below were developed and/or revised during Quarter Two, 2024. Note, several policies and guidelines were revised to provide clarification only and are not included. Some may have expanded rationales, medical necessity indications, or criteria, and some may involve changes to policy position statements that might result in services that previously were covered being found to be not medically necessary.

Please share this notice with other providers in your practice and office staff.

To view a guideline, visit the Criteria Search Page.

Notes/updates

Updates marked with an asterisk (*) notate that the criteria may be perceived as more restrictive:

  • MED.00148 ­ Gene Therapy for Metachromatic Leukodystrophy:
    • Outlines the Medically Necessary and Not Medically Necessary criteria for gene therapy for metachromatic leukodystrophy

Medical Policies

On May 9, 2024, the Medical Policy and Technology Assessment Committee (MPTAC) approved the following Medical Policies. These medical policies take effect January 5, 2025.

Publish date

Medical Policy

number

Medical Policy title

New or revised

May 16, 2024

*MED.00148

Gene Therapy for Metachromatic Leukodystrophy

Revised

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-CR-068820-24-CPN68231

Coverage and Clinical GuidelinesAnthem Blue Cross and Blue Shield | CommercialDecember 26, 2024

Coverage Guidelines and Clinical Guidelines update, April 1, 2025

Special note

The services mentioned in the Coverage Guidelines in this document will require authorization for all our products offered by Anthem Blue Cross and Blue Shield, with the exception of the Anthem HealthKeepers Plus program. Other exceptions are Medicare Advantage and the Blue Cross and Blue Shield Service Benefit Plan (also called the Federal Employee Program or FEP). A predetermination can be requested for our PPO products.

Anthem Blue Cross and Blue Shield will implement the following new and revised Coverage Guidelines effective April 1, 2025. These guidelines impact all our products with the exception of the Anthem HealthKeepers Plus program, Medicare Advantage; and the Blue Cross and Blue Shield Service Benefit Plan (also called the Federal Employee Program or FEP). These guidelines were among those recently approved at the Medical Policy and Technology Assessment Committee meeting held November 14, 2024.

The guidelines addressed in this edition of Provider News are:

  • DME.00053 Home Video‑Assisted Robotic Rehabilitation Systems
  • DME.00011 Electrical Stimulation as a Treatment for Pain and Other Conditions: Surface and Percutaneous Devices
  • TRANS.00033 Heart Transplantation
  • MED.00152 Outpatient Intravenous Insulin Therapy
  • CG‑SURG-83 Bariatric Surgery and Other Treatments for Clinically Severe Obesity
  • SURG.00165 Histotripsy

Home Video‑Assisted Robotic Rehabilitation Systems (DME.00053)

This new coverage guideline addresses home use of video‑assisted robotic rehabilitation systems such as the Motus Hand or Motus Foot devices. Home video‑assisted robotic rehabilitation systems are considered investigational and not medically necessary for all indications. The HCPCS code associated with this revised coverage guideline is E0739.

Electrical Stimulation as a Treatment for Pain and Other Conditions: Surface and Percutaneous Devices (DME.00011)

This coverage guideline addresses certain types of electrical stimulation devices. Bimodal (acoustic and peripheral nerve electrical stimulation) neuromodulation therapy was added to the guideline and is considered investigational and not medically necessary for all indications. The CPT® and HCPCS codes associated with this revised coverage guideline are 64999, 0278T, 0720T, 0766T, 0767T, 0783T, A4540, A4543, A4544, A4596, E0721, E0732, E0743, E0761, E0762, E0769, E1399, S8130, S8131, and S8930.

Heart Transplantation (TRANS.00033)

This coverage guideline addresses heart transplantation. Revisions involve cardiopulmonary exercise testing results criteria to include any of the following:

  • Individuals on beta‑blocker maximal VO2 less than or equal to 12 ml/kg/min
  • Individuals off beta‑blocker maximal VO2 less than or equal to 14 ml/kg/min
  • Individuals with obesity (BMI greater than or equal to 30kg/m2) with a peak VO2 adjusted for lean body mass less than or equal to 19 ml/kg/min.

In heart transplant candidates with a history of malignancy, documentation of consultation with an oncology specialist that confers suitability of the individual for heart transplantation.

The CPT codes associated with this guideline are 00580, 33929, 33940, 33944, and 33945.

Outpatient Intravenous Insulin Therapy (MED.00152)

This new coverage guideline addresses outpatient intravenous insulin therapy, which is considered investigational and not medically necessary as a treatment for all indications, including diabetes. The HCPCS code associated with this new coverage guideline is G9147.

Bariatric Surgery and Other Treatments for Clinically Severe Obesity (CG‑SURG-83)

This clinical guideline was revised to address endoluminal reoperative bariatric procedures. Endoluminal reoperative bariatric procedures , including, but not limited to, transoral outlet reduction (TORe) or restorative obesity surgery endoluminal (ROSE) are considered not medically necessary for all indications . The CPT and HCPCS codes associated with this guideline are 43644, 43645, 43770, 43771, 43772, 43773, 43774, 43775, 43842, 43843, 43845, 43846, 43847, 43848, 43886, 43887, 43888, 37242, 43290, 43291, 43632, 43633, 43659, 43999, 44238, 64999, 0813T, C9784, C9785.

Histotripsy (SURG.00165)

This new coverage guideline was adapted from CG‑SURG-78 and addresses the use of histotripsy to ablate tissue. Histotripsy is considered investigational and not medically necessary for all indications. The CPT codes associated with this new coverage guideline are 0686T, 0888T, 55899.

These coverage guidelines are available for review at Anthem.com.

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

VABCBS-CM-074889-24, PCTS-1048

Coverage and Clinical GuidelinesHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsDecember 26, 2024

Updates to Carelon Medical Benefits Management, Inc. Clinical Appropriateness Guidelines

Effective for dates of service on and after March 23, 2025, the following updates will apply to the Carelon Medical Benefits Management Clinical Appropriateness Guidelines. As part of the Carelon Medical Benefits Management guideline annual review process, these updates are focused on advancing efforts to drive clinically appropriate, safe, and affordable healthcare services.

Note: several policies and guidelines were revised to provide clarification only and are not included. Some may have expanded rationales, medical necessity indications or criteria, and some may involve changes to policy position statements that might result in services that previously were covered being found to be not medically necessary.

Advanced Imaging/Radiology

Oncologic Imaging:

  • NCCN alignments for cancer screening and tumor-specific indications (see change summary), largely addressing time intervals of screening or surveillance imaging
  • Added FDG PET allowances for colorectal cancer and lung cancer (small cell) accounting for nondiagnostic standard imaging

Imaging of the Abdomen and Pelvis:

  • Tumor or neoplasm — added requirement for initial evaluation of testicular masses with US
  • Endometriosis — removed US requirement for follow-up of patients with established diagnosis
  • Obstetric indications — specified that fetal MRI is indicated in second or third trimester
  • Diffuse liver disease — removed criteria for LiverMultiScan as an alternative to MR elastography
  • Abdominal and/or pelvic pain, undifferentiated — clarified language regarding initial imaging and lab evaluation

Imaging of the Chest:

  • Added indication for dyspnea

Radiation Oncology

Radiation Therapy:

  • Special treatment procedure and special physics consult — limited the scenarios where special treatment procedure and special physics consult are indicated to more closely align with recent ASTRO guidance
  • Breast cancer — reduced the minimum age at which patients with invasive disease meet criteria for accelerated partial breast irradiation (APBI)
  • Head and neck cancer — removed indication for neutron therapy as this is no longer routinely used
  • Lung cancer — clarified that the maximum number of fractions for SBRT is five in both NSCLC and SCLC
  • Oligometastatic extracranial disease — added scenario for oligoprogressive extracranial disease
  • Other tumor types:
    • Combined criteria for IMRT, SRS, and SBRT
    • Expanded criteria for SRS and SBRT to include any radiosensitive tumor
  • Prostate cancer:
    • Modified number of fractions indicated, due to larger dose given in each individual fraction (no change in total dose to be given)
    • Added scenario for salvage treatment after prostatectomy
    • Added max fraction number for salvage RT

Hydrogel Spacers:

  • Expanded the use of hydrogel spacers to include them in patients receiving any form of external beam radiation therapy

Proton Beam Therapy:

  • Added clarifying statement that generic case control plan comparison is insufficient and that patient-specific IMRT isodose comparison is required

As a reminder, ordering and servicing providers may submit prior authorization requests to Carelon Medical Benefits Management by accessing the ProviderPortalSM directly at www.providerportal.com. Online access is available 24/7 to process orders in real-time and is the fastest and most convenient way to request authorization.

If you have any guideline-related questions, email Carelon Medical Benefits Management at MedicalBenefitsManagement.guidelines@Carelon.com. Additionally, you may access and download a copy of the current and upcoming guidelines here.

Carelon Medical Benefits Management, Inc. is an independent company providing utilization management services on behalf of the health plan.

HealthKeepers, Inc. is an independent licensee of the Blue Cross Blue Shield Association. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

DCAGP-CD-070819-24-CPN70769, VABCBS-CD-070823-24-CPN70769, WIBCBS-CD-070824-24-CPN70769

Coverage and Clinical GuidelinesAnthem Blue Cross and Blue Shield | CommercialAnthem Blue Cross and Blue Shield | Medicare AdvantageDecember 19, 2024

Updates to Carelon Medical Benefits Management, Inc. Clinical Appropriateness Guidelines

Effective for dates of service on and after April 23, 2025, the following updates will apply to the Carelon Medical Benefits Management Clinical Appropriateness Guidelines. As part of the Carelon Medical Benefits Management guideline annual review process, these updates focus on advancing efforts to drive clinically appropriate, safe, and affordable healthcare services.

Note, several policies and guidelines were revised to provide clarification only and are not included. Some may have expanded rationales, medical necessity indications or criteria and some may involve changes to policy position statements that might result in services that previously were covered being found to be not medically necessary.

Advanced Imaging/Radiology

Oncologic Imaging:

  • National Comprehensive Cancer Network (NCCN) alignments for Cancer Screening and tumor‑specific indications, largely addressing time intervals of screening or surveillance imaging
  • Added FDG‑PET allowances for Colorectal Cancer and Lung Cancer (Small Cell) accounting for nondiagnostic standard imaging

Imaging of the Abdomen and Pelvis:

  • Tumor or neoplasm — added requirement for initial evaluation of testicular masses with US
  • Endometriosis — removed US requirement for follow‑up of patients with an established diagnosis
  • Obstetric indications — specified that fetal MRI is indicated in the second or third trimester
  • Diffuse liver disease — removed criteria for LiverMultiScan as an alternative to MR elastography
  • Abdominal and/or pelvic pain, undifferentiated — clarified language regarding initial imaging and lab evaluation

Imaging of the Chest:

  • Added indication for dyspnea

Genetic Testing

Carrier Screening in the Reproductive Setting:

  • Standard carrier screening ‑ removed CBC from the list of acceptable prior testing restrictions for hemoglobinopathy screening
  • Expanded Carrier screening:
    • Clarified that medical records should attest to adoption or consanguinity
    • Expansive criteria to allow for multigene panels to include conditions with less than 1 in 100 carrier frequencies for individuals in a consanguineous partnership
    • Removed requirement that alternate biochemical tests are not available, have provided an indeterminate result, or are less accurate than genetic testing

Genetic Testing for Inherited Conditions:

  • Added expansive criteria to allow confirmatory genetic testing for individuals identified to have a pathogenic or likely pathogenic germline variant in genes with established clinical utility based on results of IRB‑approved clinical research studies
  • Cardiac conditions:
    • Expanded genetic testing criteria for hereditary cardiomyopathy syndromes in the pediatric population
    • Added new expansive medical necessity criteria for hereditary aortopathies
  • Neurological conditions ‑ expanded criteria to allow SOD1 genetic testing in individuals with amyotrophic lateral sclerosis (ALS) when determined to be a candidate for FDA‑approved Qalsody (tofersen) treatment
  • Thrombophilia testing:
    • Removed restriction of low bleeding risk in individuals with an unprovoked VTE who are planning to stop anticoagulation
    • Removed criterion (last bullet) to allow F5 and F2 genetic testing for individuals contemplating estrogen use when they have a first‑degree relative with VTE and a known hereditary thrombophilia per ASH guidance

Hereditary Cancer Testing:

  • Removed requirement that alternate biochemical tests are not available, have provided an indeterminate result, or are less accurate than genetic testing
  • Listed specific examples of somatic test findings that, per ASCO guideline, should generate consideration of germline testing (clarification)
  • Expanded criteria to allow confirmatory genetic testing for individuals identified to have a pathogenic or likely pathogenic germline variant in genes with established clinical utility based on results from direct‑to-consumer genetic testing or results from an IRB‑approved clinical research study
  • Adenomatous polyp syndromes:
    • Added expansive criteria to include individuals with multifocal or bilateral congenital hypertrophy of retinal pigment epithelium (CHRPE)
    • Added expansive criteria to include first‑, second‑, or third‑degree relatives with known pathogenic variant or clinical findings suggestive of an inherited polyposis syndrome
  • Juvenile polyposis syndrome:
    • Increased testing requirement for the number of juvenile polyps in the colon from three to five (restrictive)
  • Cowden syndrome:
    • Expanded minor criteria to include colorectal cancer and lipomas to the list of conditions that may be present
  • Lynch syndrome:
    • Personal history criteria expanded to include any Lynch syndrome related cancer: colorectal, endometrial, gastric, ovarian, pancreatic, urothelial, CNS glioma, biliary tract, small intestine, sebaceous adenomas or carcinomas, keratoacanthomas, or breast carcinomas with medullary features
  • Li‑Fraumeni syndrome:
    • Expanded the personal history criteria to include pediatric hypodiploid acute lymphoblastic leukemia
    • Restricted germline testing criteria for testing as a follow‑up to TP53 positive somatic tumor test results as per ASCO guideline
    • Restricted germline testing criteria for testing of unaffected first‑, second‑, or third‑degree relatives to individuals whose affected relative meets LFS personal history criteria
  • Hereditary Breast Cancer:
    • Expanded BRCA1/2 testing criteria to include all women <65 with personal history of breast cancer
    • All individuals who are candidates for PARP inhibitor therapy are included in scope for testing
    • Clarified the statement about BRCA risk models, eliminating reference to tools that are not examples of validated risk models
    • Family history criteria for testing related to having a relative with multiple primary breast cancers expanded to first‑ or second‑degree relative
    • Family history criteria for testing related to having a relative with epithelial ovarian, fallopian tube, or primary peritoneal cancer expanded to include first‑, second‑, or third‑degree relatives
    • Family history criteria for testing related to having a relative with breast cancer who is also an individual assigned male sex at birth expanded to include first‑, second‑, or third‑degree relatives
    • Family history criteria for testing related to having a relative age <50 with breast cancer expanded to be at least one relative who is a first‑, second, or third‑degree blood relative
  • Hereditary epithelial ovarian cancer:
    • Clarified the statement about BRCA risk models, eliminating reference to tools that are not examples of validated risk models
  • Hereditary pancreatic ductal adenocarcinoma:
    • Clarified the statement about BRCA risk models, eliminating reference to tools that are not examples of validated risk models
  • Multi‑gene panel testing for HBOP:
    • For pancreatic carcinoma, expanded the multi‑gene panel list to include CDK4
    • For breast cancer, removed the following genes from the multi‑gene panel list: ATM, BARD1, CHEK2, RAD51C, and RAD51D
  • Melanoma:
    • Gene list expanded to 20 genes and can include CDK4 pathogenic variants
  • Nevoid basal cell carcinoma syndrome:
    • Expanded threshold for the number of basal cell carcinomas from 5 in a lifetime to as low as two (multiple) if this is considered out of proportion to prior skin exposure or skin type
    • Removed age restriction for Lamellar calcification of the falx cerebri (major criterion)
  • Endocrine neoplasms:
    • Expanded criteria to include early onset GI stromal tumors to account for evaluation for SDHB gene‑deficient GIST
  • Kidney cancer:
    • Expanded criteria to include individuals with a personal history of various rare kidney tumors (Birt‑Hogge-Dubé syndrome, HLRCC associated renal cell carcinoma, and more)
    • Expanded criteria to include unaffected individuals with two or more first‑ or second‑degree relatives with renal cell carcinoma
  • Prostate Cancer:
    • For individuals with low‑risk prostate cancer, criteria expanded to include family history of breast cancer in relatives assigned female at birth and age ≤50; family history of pancreatic, gastric, brain, melanoma, intestinal (colorectal or small bowel), or endometrial cancer diagnosed at age ≤50; family history of upper tract urothelial cancer(s) in first‑ or second‑degree relatives; Ashkenazi Jewish ancestry; intraductal or cribriform histology
    • For individuals with an intermediate risk of prostate cancer, criteria expanded to include family history of breast cancer in relatives assigned female at birth and age ≤50; family history of pancreatic, gastric, brain, melanoma, intestinal (colorectal or small bowel), or endometrial cancer diagnosed at age ≤50; family history of upper tract urothelial cancer(s) in first‑ or second‑degree relatives
    • Removed CHEK2 or PALB2 from the multi‑panel gene list for prostate cancer
    • Expanded family history criteria to first‑, second‑, or third‑degree relatives with multiple primary breast cancers
    • Expanded family history criteria of prostate cancer diagnosed before age 60 to include at least one first‑ or second‑degree relative
    • For individuals unaffected by prostate cancer, criteria are expanded to include 11 additional family history indicators for risk of BRCA1 or BRCA2 pathogenic variants that match the Hereditary breast cancer family history criteria
    • Clarified the statement about BRCA risk models, eliminating reference to tools that are not examples of validated risk models

Radiation Oncology

Radiation Therapy:

  • Special Treatment Procedure and Special Physics Consult: limited the scenarios where special treatment procedure and special physics consult are indicated, to more closely align with recent ASTRO guidance
  • Breast cancer — reduced the minimum age at which patients with invasive disease meet criteria for accelerated partial breast irradiation (APBI)
  • Head and neck cancer — removed indication for neutron therapy as this is no longer routinely used.
  • Lung cancer — clarified that the maximum number of fractions for SBRT is 5 in both NSCLC and SCLC
  • Oligometastatic extracranial disease — added scenario for oligoprogressive extracranial disease
  • Other tumor types:
    • Combined criteria for IMRT, SRS, and SBRT
    • Expanded criteria for SRS and SBRT to include any radiosensitive tumor
  • Prostate cancer:
    • Modified number of fractions indicated, due to larger dose given in each individual fraction (no change in total dose to be given)
    • Added scenario for salvage treatment after prostatectomy
    • Added max fraction number for salvage RT

Hydrogel Spacers:

  • Expanded the use of hydrogel spacers to include them in patients receiving any form of external beam radiation therapy

Proton Beam Therapy:

  • Added clarifying statement that generic case control plan comparison is insufficient and that patient‑specific IMRT isodose comparison is required

As a reminder, ordering and servicing providers may submit prior authorization requests to Carelon Medical Benefits Management using the following:

  • Access Carelon Medical Benefit Management’s provider portal directly at providerportal.com:
    • Online access is available 24/7 to process orders in real time. It is the fastest and most convenient way to request authorization.

If you have questions related to guidelines, please contact Carelon Medical Benefits Management via email at medicalbenefitsmanagement.guidelines@carelon.com. Additionally, you may access and download a copy of the current and upcoming guidelines here.

Carelon Medical Benefits Management, Inc. is an independent company providing utilization management services on behalf of the health plan.

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-CRCM-070978-24-CPN70767

Products & ProgramsAnthem Blue Cross and Blue Shield | CommercialJanuary 1, 2025

Introducing Coupe Health — quality care with clear pricing and no upfront payments

  • Coupe Health offers a unique plan starting January 2025 with upfront service pricing and zero‑interest installments.
  • Providers receive full contracted rates without needing to collect payments directly from patients.
  • Members identify with co‑branded ID cards, and claims processing remains consistent with existing procedures.

Beginning in January 2025, we are partnering with Coupe Health to offer members an alternative health plan that provides price certainty, easy access to quality care, and a seamless user experience.

With Coupe Health, members know the price of medical services upfront and can pay for their care in zero‑interest installments. They pay nothing at the time of service and receive a single statement at the end of the month for all covered services.

Care providers are paid their contracted rate in full — without any deduction for patient responsibility. This means you can focus on providing care to your patients without the need to collect payments or track down debt.

How does Coupe Health work?

  • Same quality network: Your patients can access our BlueCard® PPO Network.
  • Price certainty: Your patients will know the cost of all covered medical services and will pay $0 upon their visit.
  • Focus on care: You’ll be paid your contracted rate in full — allowing you and your staff to focus on patient care, not payment collection.

How do I know if my patient has a Coupe Health medical plan or is eligible for one?

Members with a Coupe Health medical plan will have a co‑branded ID card — Our logo will be in the top‑left corner, and the Coupe Health logo will be in the top‑right corner:

  • Our PPO (or Select) will be the network listed on the card.
  • Coupe Health plans will be available in select states beginning in January 2025, through a member’s employer.

Is there a different process for filing claims?

  • No. Coupe Health claims are processed as our claims, and you will use the same prefix on your patient’s member ID card and our same payer ID.
  • Some members may opt into a Coupe Health plan that requires them to pay at the time of service. This will be reflected in the EDI inquiry file.

Coupe Health will be available to select individual and family plan members beginning in January 2025. For more information, visit https://www.coupehealth.com/providers/ or contact your Provider Services representative.

We are committed to helping patients more easily access the care they need.

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-CM-070358-24

Federal Employee Program (FEP)Anthem Blue Cross and Blue Shield | CommercialJanuary 1, 2025

2025 FEHB and PSHB information available online

To view the 2025 benefits and changes for the Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) programs, go to fepblue.org. Select Get Support & Resources > Brochures & Resources. Here you will find the plan brochures, benefit plan summaries, and quick reference guides for 2025.

If you have questions, please contact Customer Service at:

California — FEHB: 800‑284-9093 or PSHB: 833‑821-2287

Colorado — FEHB: 800‑852-5957 or PSHB: 833‑821-2313

Connecticut — FEHB: 800‑438-5356 or PSHB: 833‑821-2261

Georgia — FEHB: 800‑282-2473 or PSHB: 833‑821-2257

Indiana — FEHB: 800‑382-5520 or PSHB: 833‑821-1958

Kentucky — FEHB: 800‑456-3967 or PSHB: 833‑821-1960

Maine — FEHB: 800‑722-0203 or PSHB: 833‑821-2263

Missouri — FEHB: 800‑392-8043 or PSHB: 833‑821-1966

Nevada — FEHB: 800‑727-4060 or PSHB: 833‑821-2325

New Hampshire — FEHB: 800‑852-3316 or PSHB: 833‑821-2286

New York — FEHB: 800‑522-5566 or PSHB: 833‑821-2256

Ohio — FEHB: 800‑451-7602 or PSHB: 833‑821-1970

Virginia — FEHB: 800‑552-6989 or PSHB: 833‑821-2258

Wisconsin — FEHB: 800‑242-9635 or PSHB: 833‑821-2245

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-CM-075158-24

PharmacyAnthem Blue Cross and Blue Shield | Medicare AdvantageDecember 23, 2024

Specialty pharmacy precertification list expansion

Prior authorization

Effective for dates of service on or after March 1, 2025, the specialty Medicare Part B drug listed in the table below will be included in our precertification review process.

Federal and state law, as well as state contract language and CMS guidelines, including definitions and specific contract provisions/exclusions, take precedence over these precertification rules and must be considered first when determining coverage. Noncompliance with new requirements may result in denied claims.

HCPCS or CPT® codes

Medicare Part B drugs

C9399, J3590

Eylea (aflibercept) biosimilars:
Ahzantive (aflibercept‑mrbb)
Enzeevu (aflibercept‑abzv)
Opuviz (aflibercept‑yszy)
Pavblu (aflibercept‑ayyh)
Yesafili (aflibercept‑jbvf)

C9399, J9999

Lymphir (denileukin diftitox‑cxdl)

C9399, J3590

Niktimvo (axatilmab‑csfr)

C9399, J3590

Nypozi (filgrastim‑txid)

J3590

Ocrevus Zunovo (ocrelizumab/hyaluronidase‑ocsq)

C9399, J9999

Rytelo (imetelstat)

C9399, J9999

Tecelra (afamitresgene autoleucel)

J3590

Yimmugo (immune globulin intravenous, human‑dira)

Step therapy

Effective March 1, 2025, the following Part B medications from the current Clinical Criteria Guidelines will be included in our medical step therapy precertification review process. Step therapy review will apply upon precertification initiation, in addition to the current medical necessity review (as is current procedure). Step therapy will not apply for members who are actively receiving medications listed below.

Clinical Criteria Guidelines are publicly available on the provider website. Visit the Clinical Criteria page to search for specific criteria.

Clinical UM Guidelines

Status

Drug(s)

CC‑0002

Non‑preferred

Nypozi (filgrastim‑txid)

CC‑0003

Non‑preferred

Yimmugo (immune globulin intravenous, human‑dira)

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-CR-072452-24-CPN72386

PharmacyAnthem Blue Cross and Blue Shield | Medicare AdvantageDecember 31, 2024

Important information about specialty prescriptions

Effective January 1, 2025, and upon member consent, specialty pharmacy prescriptions for Medicare members currently being dispensed by CarelonRx Specialty Pharmacy will be transferred to BioPlus Specialty Pharmacy.

What happens next?

  • Medicare patients received a letter in November explaining this transition. If they provide consent to move to BioPlus, they will receive a phone call from BioPlus to review important information related to their prescriptions.
  • If you have Medicare patients who choose to move their prescription, BioPlus will contact you to request new prescriptions, refills, or prior authorizations.
  • If you have Medicare patients who choose not to move their prescription, no action is required.

Benefits of working with BioPlus

If your Medicare patients choose to move to BioPlus, here is what you can expect:

  • Faster approvals:
    • Know in two hours whether your patient’s medication will be filled
  • Less paperwork and hassle over benefits verification and appeals
  • More help with securing patient financial assistance

CarelonRx, Inc. and BioPlus work together to deliver patients an unparalleled level of high‑tech, high‑touch service that focuses on their whole health.

If you have questions, contact your provider relationship management representative or BioPlus directly at 833‑549-2874.

Through genuine collaboration, we can simplify access to care and help you deliver high‑quality, equitable healthcare.

CarelonRx, Inc. is an independent company providing pharmacy benefit management services on behalf of the health plan.

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-CR-072475-24-CPN72385

PharmacyAnthem Blue Cross and Blue Shield | Medicare AdvantageJanuary 1, 2025

Kroger Specialty Pharmacy acquisition

Our pharmacy benefit management partner, CarelonRx Inc., has acquired Kroger Specialty Pharmacy. This follows the recent acquisitions of BioPlus Specialty Pharmacy, all aimed at enhancing support for individuals with chronic and complex conditions.

To ensure a seamless patient experience, most prescriptions for former Kroger Specialty Pharmacy patients are being handled by BioPlus Specialty Pharmacy, a CarelonRx company. If you have new specialty pharmacy prescriptions, please send them to BioPlus Specialty Pharmacy.

If you have any questions, please call your provider relationship management representative.

With your help, we can continually build towards a future of shared success.

CarelonRx, Inc. is an independent company providing pharmacy benefit management services on behalf of the health plan.

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-CR-072480-24-CPN72372

PharmacyAnthem Blue Cross and Blue Shield | CommercialDecember 27, 2024

Weight management program overview

The CarelonRx, Inc. weight management program offers support and advocacy for patients throughout their weight loss journey. Individuals who are at least 18 years of age with a BMI of at least 27 have access to personalized weight management from CarelonRx through their partner, Lark. CarelonRx’s weight management program will provide access to digital coaching and wellness tools to help participants manage and monitor their weight goals. Patients benefit from 24/7 digital connectivity and access to personalized coaching support whenever needed. Patients design their own journey with goals and missions to inform personalized wellness plans to ensure a holistic experience.

What your patients can expect:

  1. Engagement in lifestyle support through the Lark mobile app, which includes diet, exercise, and nutrition
  2. Behavioral health support and ongoing social drivers of health (SDOH) monitoring
  3. Injection, adherence, and side effect support for those on a GLP‑1 for weight loss
  4. Ongoing weight maintenance support tailored to individual weight loss goals

Take action

If a prior authorization (PA) is requested, you will be asked to confirm the member's enrollment in the Lark Weight Management Program.

For more information about the program, members can:

  • Visit Anthem.com or the Sydney mobile app.
  • Call the customer service number on the back of their identification card.

CarelonRx, Inc. is a separate company providing utilization review services on behalf of the health plan.

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-CM-075184-24

PharmacyAnthem Blue Cross and Blue Shield | Medicare AdvantageDecember 23, 2024

Specialty Pharmacy Precertification and Step Therapy list expansion

Effective for dates of service on or after April 1, 2025, the specialty Medicare Part B drug listed in the table below will be included in our precertification review process.

Federal and state law, as well as state contract language and CMS guidelines, including definitions and specific contract provisions/exclusions, take precedence over these precertification rules and must be considered first when determining coverage. Noncompliance with new requirements may result in denied claims.

HCPCS or CPT® codes

Medicare Part B drugs

J1952

Camcevi (leuprolide mesylate)

J0175

Kisunla (donanemab‑azbt)

J3590

Piasky (crovalimab‑akkz)

J3590, J9999

Tevimbra (tislelizumab‑jsgr)

C9399, J3590

Tyenne (tocilizumab‑aazg)

Notification of Specialty Pharmacy Medical Step Therapy updates

Effective February 1, 2025, the following Part B medications from the current Clinical Criteria Guidelines will be included in our medical step therapy precertification review process. Step therapy review will apply upon precertification initiation, in addition to the current medical necessity review (as is current procedure). Step therapy will not apply for members who are actively receiving medications listed below.

Clinical UM Guidelines are publicly available on the provider website. Visit the Clinical Criteria page to search for specific criteria.

Clinical UM Guidelines

Preferred drug(s)

Nonpreferred drug(s)

CC‑0003

Intravenous:

Gamunex‑C1

Octagam

Subcutaneous:

Cutaquig

Hizentra

Xembify

Intravenous:

Alyglo

Asceniv

Bivigam

Flebogamma DIF

Gammaked1

Gammagard1

Gammagard S/D

Gammaplex

Panzyga

Privigen

Subcutaneous:

Cuvitru

HyQvia

1 Gamunex‑C,Gammaked, and Gammagard may be administered intravenously or subcutaneously.

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-CR-071026-24-CPN70592

PharmacyHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsDecember 19, 2024

Virginia’s Medicaid Preferred Drug List (PDL)/ Common Core Formulary

Our state partner has an important communication to share with you – check out the Attachment section for more information.

HealthKeepers, Inc. is an independent licensee of the Blue Cross Blue Shield Association. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

PCTS-1078, VABCBS-CD-074946-24

ATTACHMENTS (available on web): Virginia’s Medicaid Preferred Drug List (PDL)/ Common Core Formulary (pdf - 1.11mb)

PharmacyAnthem Blue Cross and Blue Shield | Medicare AdvantageDecember 16, 2024

Shortage of repackaged bevacizumab for ophthalmic use

On October 11, 2024, Pine Pharmaceuticals, the largest producer of repackaged bevacizumab (Avastin®), communicated that it would no longer be a supplier of repackaged, prefilled bevacizumab syringes.

Our preferred products include Avastin, Byooviz, Cimerli, Eylea, Eylea HD, Lucentis, and Vabysmo. To avoid access issues or treatment delays for members receiving this treatment, we encourage providers to reach out if necessary to our prior authorization department for an alternative antivascular endothelial growth factor drug for our members. All expedited requests for a Part B drug will have a determination made and the enrollee will be notified of the decision as expeditiously as the enrollee’s health condition requires, but no later than 24 hours after the request is received.

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

PCTS-1044-1, MULTI-ALL-CR-075366-24

Quality ManagementAnthem Blue Cross and Blue Shield | CommercialAnthem Blue Cross and Blue Shield | Medicare AdvantageHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsOctober 25, 2024

Time to prepare for HEDIS medical record review

At a glance:

      • Care providers must prepare for HEDIS® medical record reviews starting January 2025.
      • Care providers will submit records through Remote Electronic Medical Record (EMR) Access Service, website upload, fax, secure file transfer protocol (SFTP), mail, or on-site.

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).

Background

Each year, we perform a review of a sample of our members’ medical records as part of the HEDIS quality study. HEDIS is part of a nationally recognized quality improvement initiative and is used by the Centers for Medicare & Medicaid Services (CMS), the National Committee for Quality Assurance (NCQA), and several states to monitor the performance of managed care organizations.

We will begin requesting medical records in January 2025. No special authorization is needed for you to share member medical record information with us since quality assessment and improvement activities are routine parts of healthcare operations.

Ways to submit your records in our preferred order:

      • Remote EMR Access Service: We offer the Remote EMR Access Service to care providers to submit member medical record information to us. If you are interested in more information, contact us at Centralized_EMR_Team@anthem.com.
      • Upload: Medical records can be uploaded to our secure website using the instructions in the request document.
      • Fax: Medical records can be faxed to us using the instructions in the request document.
      • SFTP: Medical records can be uploaded via a secure website.
      • U. S. Postal Service: Medical records can be mailed to us using the instructions in the request document.
      • On-site: Medical records can be pulled by a representative at your local office where medical records are located.

HEDIS review is time sensitive, so submit the requested medical records within the timeframe indicated in the initial HEDIS request document.

We appreciate the care you provide our members. Your assistance is crucial to ensuring our data is statistically valid, auditable, and accurately reflects quality performance.

Contact us

Availity Chat with Payer is available during normal business hours. Get answers to your questions about eligibility, benefits, authorizations, claims status, and more. To access Availity Essentials, go to https://Availity.com and select the appropriate payer space tile from the drop-down. Then, select Chat with Payer and complete the pre-chat form to start your chat.

For additional support, visit the Contact Us section of our provider website for the appropriate contact.

Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

VABCBS-CDCRCM-069953-24-CPN69632, VABCBS-CDCRCM-071185-24-CPN71157