HealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsOctober 23, 2024
Updated place of service code requirements for telehealth billing
To align with Department of Medical Assistance Services requirements, we are updating our claims processing system. All telehealth claims billed with a date of service on or after November 1, 2024, must use place of service codes (POS) 02 or 10 only.
This update will retroactively allow POS code 02 back to May 13, 2024. Claims using POS 02 may continue to be denied until November 1, 2024, but will be reprocessed after this update is complete.
State guidance on telehealth services can be found here.
| Place of service code(s) | Place of service name |
| 02 | Telehealth Provided Other than in Patient’s Home |
| 10 | Telehealth Provided in Patient’s Home |
If you have any questions about this communication, call Anthem HealthKeepers Plus Provider Services at 800-901-0020.
HealthKeepers, Inc. is an independent licensee of the Blue Cross Blue Shield Association. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem is a registered trademark of Anthem Insurance Companies, Inc.
VABCBS-CD-068176-24
PUBLICATIONS: November 2024 Provider Newsletter
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