Guideline UpdatesHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsOctober 31, 2023

State communication: Change to Hospice Enrollment/Disenrollment Policy

Please note, this communication applies to Anthem HealthKeepers Plus Medicaid products offered by HealthKeepers, Inc.

As part of the Cardinal Care transition, beginning November 1, 2023, all members will have access to hospice services. Members who elect to enter hospice care will remain enrolled in managed care with HealthKeepers, Inc. To receive hospice inpatient services, members must be enrolled at the hospice level of care. Hospice care does not require prior authorization; however, the hospice provider must send  the admitting facility information via the Hospice Enrollment form (DMAS 421A) directly to HealthKeepers, Inc. when beginning or ending hospice care. Hospice providers must fax form DMAS 421A to 866-920-4097.  

As a reminder, providers should verify the members' eligibility with HealthKeepers, Inc. before submitting the form. 

If you have any questions about this communication, call Anthem HealthKeepers Plus Provider Services at 800-901-0020.

HealthKeepers, Inc. is an independent licensee of the Blue Cross Blue Shield Association. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

VABCBS-CD-044282-23