Prior authorization requirement changes

Effective September 1, 2025, precertification/prior authorization requirements will change for the following code(s). The medical code(s) listed below will require precertification/prior authorization by HealthKeepers, Inc. for Anthem HealthKeepers Plus members. Federal and state law, as well as state contract language and Centers for Medicare & Medicaid Services guidelines, including definitions and specific contract provisions/exclusions, take precedence over these precertification/prior authorization rules and must be considered first when determining coverage.

If the requirements are not met, those services may be deemed ineligible for payment.

Providers may appeal online through Availity Essentials or by calling Provider Services at 800‑901‑0020 with additional information, which may include medical records.

Precertification/prior authorization requirements will be added for the following code(s):

To request precertification/prior authorization, you may use one of the following methods:

• Web: via Availity Essentials at https://Availity.com.
• Fax: 800‑964‑3627
• Phone: 800‑901‑0020

Not all precertification/prior authorization requirements are listed here. Detailed precertification/prior authorization requirements are available to providers on https://www.anthem.com/va/provider or for contracted providers by accessing https://Availity.com. Providers may also call 800‑901‑0020 for assistance with precertification/prior authorization requirements.