Guideline UpdatesAnthem Blue Cross and Blue Shield | CommercialHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsMay 1, 2023

Introducing www.myhealthbenefitfinder.com

This communication applies to Commercial plans from Anthem Blue Cross and Blue Shield (Anthem) in Virginia as well as Anthem HealthKeepers Plus members covered by HealthKeepers, Inc.

A decision-making tool for patients navigating the Medicaid renewal process

During the COVID-19 public health emergency, nearly all Medicaid and Children’s Health Insurance Program (CHIP) members were able to stay enrolled in their current health coverage regardless of changes in eligibility or status. As Medicaid renewal starts again, your patients will have to take additional steps to keep their current coverage or find a new health plan. Many will be doing this for the first time and may need advice and support to feel confident throughout the process.

The need for reliable direction in this changing landscape

If your patients who have a Medicaid or CHIP plan don’t renew their benefits, or if they no longer qualify, they are at risk of losing their health coverage and the ability to stay with their current doctors and healthcare providers. 

To help your patients stay covered and remain in your care, Anthem developed a benefits eligibility tool that helps those enrolled in Medicaid or CHIP check if they qualify to renew their coverage. If they no longer qualify, it directs them to coverage and benefits information.

How the decision-making tool works

Patients can visit www.myhealthbenefitfinder.com/anthem. After they fill out information such as their age, ZIP code, annual household income, and number of household members, they select Results. The next page is customized based on their responses:

  • Patients who may still qualify for Medicaid or CHIP health benefits are directed to their state agency website to verify their eligibility.
  • Patients who no longer qualify for Medicaid or CHIP are directed to ‑other health plan options.

The tool also provides information on additional benefits they may qualify for, such as programs that help with food, housing, and transportation costs.

We encourage you to share the www.myhealthbenefitfinder.com/anthem website with those impacted by Medicaid renewal. The tool offers reassurance for those who continue to qualify for coverage, and for those who no longer qualify, guidance on other health coverage, including a Health Insurance Marketplace plan, Medicare, or employer-sponsored coverage.

Additional resources to guide your patients

To support your patients through the Medicaid renewal process, we’ve developed two additional resources you can share with them:

You and your staff can also support your patients by using the Availity Essentials* platform at Availity.com to identify your Medicaid and CHIP patients. For a step-by-step video tutorial that walks you through how to find this information, visit https://bcove.video/3TEFG7W 

You and your patients can count on us for support

Your patients may have questions about the Medicaid renewal process. We want you to feel confident you have the answers and resources to guide them.

Together, we can ease your patients’ potential concerns and help make sure there are no gaps in coverage or care.

If you would like more information, contact your Provider Relationship Management representative, or call the number on the back of the member’s ID card.

* Availity, LLC is an independent company providing administrative support services on behalf of the health plan.

VABCBS-CDCM-019527-23

PUBLICATIONS: May 2023 Provider News