Administrative Digital SolutionsAnthem Blue Cross and Blue Shield | CommercialAnthem Blue Cross and Blue Shield | Medicare AdvantageHealthKeepers, Inc. | Anthem HealthKeepers Plus Medicaid productsFebruary 25, 2024

Change Healthcare cybersecurity update

On February 21, 2024, we were alerted that one of our vendors, Change Healthcare (a subsidiary of Optum), experienced a cybersecurity event. As of this notice publishing, Change Healthcare has confirmed that their systems are unavailable.

Your provider data and information with our plan is safe. Our systems are not impacted because of this event, and out of an abundance of caution we severed network connections to Change Healthcare.

You may have questions about how this security event impacts your ability to do business with us. It is important to know that you can still use Availity Essentials to safely submit electronic transactions to our plan.

For more detail on this, and as information about this cybersecurity event evolves, refer to these Frequently Asked Questions.

Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees. Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc., serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123, are independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-ALL-CDCRMMPCM-052561-24-SRS52561, MULTI-ALL-CDCRMMPCM-053096-24, MULTI-ALL-CDCRMMPCM-054775-24-SRS52561, MULTI-ALL-CDCRMMPCM-056155-24-SRS52561, MULTI-ALL-CDCRMMPCM-059020-24-SRS52561, MULTI-ALL-CDCRPCM-061147-24

ATTACHMENTS: Change Healthcare Cybersecurity Event Frequently Asked Questions - June 6, 2024 (pdf - 0.14mb)