Anthem Commercial Risk Adjustment (CRA) reporting update; 2020 program year progression: What’s in it for you and your patients

As a provider, you are committed to providing the best care for our members which now involves telehealth visits.  Telehealth visits are an acceptable format for seeing your patients and assessing if they have risk adjustable conditions.

 

As we reported in the May and June editions of Provider News, we are completing our prospective and retrospective reviews for 2020 for Anthem’s Commercial Risk Adjustment (CRA) program.  The retrospective program focuses on medical chart collection.  The prospective program focuses on member health assessments for patients with undocumented Hierarchical Condition Categories (HCC’s), in order to help close patients’ gaps in care.

 

What’s in it for you

 

First, monthly you will receive a list of your patients who are Anthem members enrolled in Affordable Care Act (ACA) compliant coverage.  We encourage you to reach out to these patients who may have gaps in care to come in for office visits earlier. 

 

Second, we’ve heard resoundingly from providers that participation in these programs helps them better evaluate their patients and, as a result, perform more strongly in population health management and gain sharing programs. Many providers cite that they now ask different questions today that allow them to better manage treatment options for their patients end to end.

 

Finally, when you see Anthem ACA members and submit health assessments, we pay incentives of $100 for each properly completed electronic submission and $50 for a paper submission.  For additional details on how to earn these incentives and the options available, please contact the CRA Network Education Representative listed below.   

 

What’s in it for your patients

 

Anthem is completing monthly postcard campaigns to members with ACA compliant coverage when we suspect a high-risk condition with messaging to encourage members to call their Primary Care Provider (PCP) and schedule an annual checkup.  The goal is to get the members to have a visit with their PCPs, so the PCPs have an overall picture of their patients’ health and schedule any screenings that may be needed.  Telehealth visits have become very flexible formats for patients and doctors to meet, so we encourage telehealth visits to be scheduled if that is what the patient is most comfortable with at this time.

We will continue these monthly postcard mailings throughout the remainder of 2020 to encourage the members to schedule an annual checkup, which supplements any patient outreach you may be doing.

 

If you have any questions regarding our reporting processes, please contact the CRA Network Education Representative via email at Alicia.Estrada@anthem.com.

 

We applaud your continued commitment to delivering quality care to our members.

 

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