Beginning with dates of service on or after January 1, 2022, Anthem Blue Cross and Blue Shield and our affiliate HealthKeepers, Inc. will accept the new Place of Service code 10:


  • Place of Service 02 (telehealth provided other than in patient’s home)

  • Place of Service 10 (telehealth provided in patient’s home)


Services reported by a professional provider with a Place of Service 02 or 10 will be eligible for the office place of service reimbursement for our Commercial lines of business.


These correct coding updates align with the telehealth place of service updates released by the Centers for Medicare & Medicaid Services (CMS).


Claims filed with place of service 10 will pend for processing while we make claims system updates.  All system updates are expected to be completed by March 11, 2022.



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March 2022 Anthem Provider News - Virginia