The Medical Attachment tool makes the process of submitting electronic documentation in support of a claim, simple and streamlined. We are now in the final stages of migration from the Medical Attachments link to the Attachments-New option.


What is happening to the legacy attachment tool?


  • The legacy tool will be retired soon* with access via Attachments-New now.


  • The history of the information you have previously submitted is still available on the legacy tool for now*.


  • Read-only access to the history is in the final stages*


*Look for messaging on the legacy attachment tool for specific dates


How to access solicited Medical Attachments for your office


Availity Administrator, complete these steps:


From My Account Dashboard, select Enrollments Center>Medical Attachments Setup, and complete the following sections:


  1. Select Application>choose Medical Attachments Registration


  1. Provider Management>Select Organization from the drop-down. Add NPIs and/or Tax IDs


  1. Assign user access by checking the box in front of the user’s name


Using Medical Attachments


Availity User, complete these steps:


  1. Log in to


  1. Select Claims and Payments > Attachments-New >Send Attachment Tab


  1. Complete all required fields of the form


  1. Attach supporting documentation


  1. Submit


Need training?


To access additional training for this Availity feature:


  • Log in and select Help & Training > Get Trained to open the Availity Learning Center (ALC) Catalog in a new browser tab.


  • Search the Catalog by keyword (attachments) to find training demo and on-demand courses.


  • Select Enroll to enroll for a course and then go to your Dashboard to access it any time.


Featured In:
January 2020 Anthem Provider News - Virginia